Hi and Merry Christmas and Happy New Year. My daughter gave me her new ipad air(less then a year old) and I would like to reset the device to factory setting. I did try using the setting on the device ( restore, update, erase data ) and then the icloud asking for email and password ( daughter gave password ) to continue, after inputs I get an error message the email or password is incorrect. I have tried repeatedly 5x but still get the error message. My dauther has assured me that the information is 100% correct but do not understand why the error is occurring. The next step I tried is the recovery mode using itunes ( macbook pro and Pc ) and still get the error message, now the device is on new setup mode and cannot continue beyond the icloud sign in and the device cannot be use at all for anything. I read on blogs that the ipad air has a new feature for anti theft. Is this a bug that is causing this errors? Is there any solution or fix for this kind of problem.
Please help this is my very first ipad. Thanks
Please help this is my very first ipad. Thanks