All iPads How can I reset ipad air to factory setting without icloud password

Discussion in 'iPad' started by bnrr, Dec 24, 2015.

  1. bnrr macrumors newbie

    Joined:
    Sep 12, 2009
    #1
    Hi and Merry Christmas and Happy New Year. My daughter gave me her new ipad air(less then a year old) and I would like to reset the device to factory setting. I did try using the setting on the device ( restore, update, erase data ) and then the icloud asking for email and password ( daughter gave password ) to continue, after inputs I get an error message the email or password is incorrect. I have tried repeatedly 5x but still get the error message. My dauther has assured me that the information is 100% correct but do not understand why the error is occurring. The next step I tried is the recovery mode using itunes ( macbook pro and Pc ) and still get the error message, now the device is on new setup mode and cannot continue beyond the icloud sign in and the device cannot be use at all for anything. I read on blogs that the ipad air has a new feature for anti theft. Is this a bug that is causing this errors? Is there any solution or fix for this kind of problem.
    Please help this is my very first ipad. Thanks
     
  2. sdz macrumors 6502

    Joined:
    May 28, 2014
    Location:
    Europe/Germany
    #2
    Not possible. She needs to login in her iCloud and remove the ipad from her account.
     
  3. Badrottie Suspended

    Badrottie

    Joined:
    May 8, 2011
    Location:
    Los Angeles
    #3
    Are you sure your daughter didn't steal it from someone else OR she bought a stolen one without you know it?
     
  4. dwfaust macrumors 68040

    dwfaust

    Joined:
    Jul 3, 2011
    Location:
    I am here => [•]
    #4
    Your only option is to get the correct password. Get your daughter to remove the device from her iCloud account.
     
  5. archvile macrumors regular

    archvile

    Joined:
    Oct 27, 2007
    #5
    It's not a bug or error, their system is designed this way to prevent theft for ALL iOS devices.
     
  6. bufffilm Suspended

    bufffilm

    Joined:
    May 3, 2011
    #6
    Not a new feature - put the correct password in to unlock.
     
  7. Night Spring macrumors G5

    Night Spring

    Joined:
    Jul 17, 2008
    #7
  8. cdcastillo macrumors 6502a

    cdcastillo

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    Dec 22, 2007
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    The cesspit of civilization
  9. bnrr thread starter macrumors newbie

    Joined:
    Sep 12, 2009
    #9
    Thanks everyone for the helpful advice. First of all I would like to make one thing very clear. This ipad air is not a stolen device, my daughter bought it new from AT&T and it's lock she also included the purchase receipt. The problem was that since the device was also purchase with a contract she just forgot to have the ipad reset by AT&T since they have the passcode. I guess this is AT&T way of preventing the customers from making any changes. She will ask AT&T customer service for the passcode. Thank you and a happy new year.
     
  10. Night Spring macrumors G5

    Night Spring

    Joined:
    Jul 17, 2008
    #10
    Up until now, I would have believed your daughter simply gave you the wrong passcode, but that's total nonsense. AT&T doesn't lock iPads, and even with iPhones, the carrier lock doesn't involve setting a passcode on your device. Carriers don't mind if the customer makes changes on their devices, as long as they don't take it to another carrier. A carrier lock just prevents you from using the device with another carrier, it doesn't prevent you from doing a factory reset.
     
  11. pika2000 macrumors 68030

    Joined:
    Jun 22, 2007
    #11
    All iPads are sold unlocked out of the box. AT&T has nothing to do with it. I have a feeling she simply forgot her actual password.

    Go through this steps to reset her Apple ID password:
    https://support.apple.com/en-sg/HT201487
     
  12. cardfan macrumors 65816

    Joined:
    Mar 23, 2012
    #12
    I was having a problem removing my old iphone from account. It wouldn't accept the correct password. Reset settings did the trick. Then I was able to sign out and wipe it.
     
  13. cynics macrumors G4

    Joined:
    Jan 8, 2012
    #13
    A carrier lock is a system that prevents a devices from being used on another network. This is done through their system and in no way effects you being able to access iOS normally.

    The system you are encountering is Apples anti theft system. The device is locked to a users (in this case your daughters) AppleID. You were able to use it before the reset correct? Giving you the benefit of doubt there is an issue with the AppleID and/or password for that AppleID you are entering.

    I've seen multiple things, first the Apple ID password is confused with the passcode used on that particular device, they can and should be different. Second, she uses two AppleID's and the one assigned to that iPad is her old one or something and she's accidentally giving you incorrect information.

    We understand its unthinkable for you, but its really easy for us to think your or her story is BS when trying to defeat Apples anti theft system. Don't take offense, its human nature.

    MAYBE she didnt steal it and she just traded something for it....like drugs... :)
     
  14. xraydoc macrumors 604

    xraydoc

    Joined:
    Oct 9, 2005
    Location:
    192.168.1.1
    #14
    AT&T does not have the passcode to your daughter's iPad. If she forgot the AppleID password and you can't access the account on another computer to reset it, it sounds like you're SOL.

    If it's still under Apple's warranty and you have a receipt with serial number to prove it, you may have a case for a warranty replacement if it's still not accepting a valid password.
     

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