I recently had my iphone4 replaced just shy of the 1 year warrenty. I asked if it was a refurb and the genius said no that it was new.... how can i tell for sure? the serial number starts with J9.
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How can i tell if my replacement was a refurb?
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http://www.powerbookmedic.com/identify-mac-serial.php
You could see the production week/year by entering your serial there. While this doesn't necessarily tell you if it was a refurb or new device, it may give you an idea based on the production time.
You could see the production week/year by entering your serial there. While this doesn't necessarily tell you if it was a refurb or new device, it may give you an idea based on the production time.
Source?
You may be right, but according to the Apple 'Geniuses' that I have dealt with claim they could be new or refurb.
Also, if they are all refurb what about replacements that happen the day after a product launches?
What about the very first person who brings their phone in because of problems? How do they get a refurbished iPhone?
Okay, maybe not any and all.
Taken from the warranty: http://images.apple.com/legal/warranty/docs/iphone.pdf
"If a hardware defect arises and a valid claim is received within the Warranty Period, at its option and to the extent permitted by law, Apple will either (1) repair the hardware defect at no charge, using new or refurbished replacement parts, (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, or (3) refund the purchase price of the product."
Even if you did get a refurb, you most likely will not be able to tell the difference. Whatever was wrong with that particular model before has been resolved and will be 'like' new.
Taken from the warranty: http://images.apple.com/legal/warranty/docs/iphone.pdf
"If a hardware defect arises and a valid claim is received within the Warranty Period, at its option and to the extent permitted by law, Apple will either (1) repair the hardware defect at no charge, using new or refurbished replacement parts, (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, or (3) refund the purchase price of the product."
Even if you did get a refurb, you most likely will not be able to tell the difference. Whatever was wrong with that particular model before has been resolved and will be 'like' new.
ones that dont pass the initial test at the factory will get "refurbished" to working condition
Their policy is to replace faulty units under warranty with refurb ones.
Offcourse they will tell you its brand new but they're not.
Unless the product just released and there were no iphones yet that have gone thru the refurb process and send back to stores for replacements. Then you will get a new phone or under certain exceptions where you have got multiple replacement with issues etc....
In all honesty, what does it matter? These refurb units go through a strict policy of checks. You aren't giving the company back a new unit so why should a customer's expectations be set to receive a new device? If it's outside of the return policy you should always expect a refurb and if you happen to receive a new device just be thankful and move on.