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How can you do an iPhone 5 color swap? Can the phone be opened? How many days? etc...

B

Big.Mac.Daddy

macrumors 6502a
Original poster
Jun 5, 2012
629
0
I ordered a black iPhone 5 that is coming this Friday but I see reports of scuffing which I want NO PART OF.

I've heard some people talk about switching colors. Is this possible? If so how do you do it? At the Apple store or AT&T?

Can the package be opened at all? How many days after I receive the phone can I still do this?

Thanks for your help :)
 
Not thought about getting a case instead?

A little bit more money with none of the stress.
 
DMHmac said:
Not thought about getting a case instead?

A little bit more money with none of the stress.
Click to expand...

A case wouldn't help since debris still gets between the case and the phone and scratches it to hell. See: iPhone bumper horror stories.

Also I hate cases. Feels so unnatural, not to mention ripoff prices! :(
 
With Apple you have a 30day hassle free return. With carriers I think it's 14 days. This means, for me, I can take the chance of waiting in a line tomorrow after I get mine to exchange it or wait several days when stock is gone and see if they make me return all together due to no stock or give me a raincheck on a white phone, which may exceed my 30 days. I called Apple store here and was told I could not bypass the line to exchange for a white one.
 
Gix1k said:
With Apple you have a 30day hassle free return. With carriers I think it's 14 days. This means, for me, I can take the chance of waiting in a line tomorrow after I get mine to exchange it or wait several days when stock is gone and see if they make me return all together due to no stock or give me a raincheck on a white phone, which may exceed my 30 days. I called Apple store here and was told I could not bypass the line to exchange for a white one.
Click to expand...

So if I ordered through ATT, can I take it to Apple to do the exchange by the 29th day?

Or since I ordered through ATT then I HAVE to exchange through them (only 14 days). Also if I go through ATT to exchange do I still have the same hassle free exchange? Or if I open the box and use the iPhone 5 can I no longer exchange/return it?

Thank you for the information Gix, love the avatar :)
 
Big.Mac.Daddy said:
So if I ordered through ATT, can I take it to Apple to do the exchange by the 29th day?

Or since I ordered through ATT then I HAVE to exchange through them (only 14 days). Also if I go through ATT to exchange do I still have the same hassle free exchange? Or if I open the box and use the iPhone 5 can I no longer exchange/return it?

Thank you for the information Gix, love the avatar :)
Click to expand...

You have to go through ATT. The advantage you may have over me is there are 1000 ATT stores in my city and only two apple stores, so you may have a good chance of being able to exchange tomorrow. My phone comes by 1030, so as soon as it's dropped off, I'm heading right to apple store and line check.

Oh and thanks!
 
How about this idea....

1) Wait to get the phone

2) Use it

3) If it scuffs (omg world ending)

4) return it

Why worry about something that you dont even have, and has not occurred to YOU yet? Jeez, package isn't even on a truck yet, and your worried about scuffs. Just take care of the thing, if you scuff it and life become miserable, you have 30 days to return it no questions asked
 
iphone1105 said:
How about this idea....

1) Wait to get the phone

2) Use it

3) If it scuffs (omg world ending)

4) return it

Why worry about something that you dont even have, and has not occurred to YOU yet? Jeez, package isn't even on a truck yet, and your worried about scuffs. Just take care of the thing, if you scuff it and life become miserable, you have 30 days to return it no questions asked
Click to expand...

I assume that if you have a bunch of scuff marks on the phone and try to exchange it for a brand new iPhone 5 that ATT would have a problem with that right?

Also I ordered through ATT... not Apple so I assume I don't get to return it to them 30 days no questions ask.
 
If you are exchanging the phone then it has to be done at the store you purchased the phone from. So if you bought your black phone from an ATT store and you decide you wanted white you would exchange it through ATT.
Apple would't be able to help you in that situation.
 
eggmclovin said:
If you are exchanging the phone then it has to be done at the store you purchased the phone from. So if you bought your black phone from an ATT store and you decide you wanted white you would exchange it through ATT.
Apple would't be able to help you in that situation.
Click to expand...

Main reason I ordered through apple, even if I had to wait weeks for it. (luckily, delivery got bumped up.)
 
Big.Mac.Daddy said:
A case wouldn't help since debris still gets between the case and the phone and scratches it to hell. See: iPhone bumper horror stories.

Also I hate cases. Feels so unnatural, not to mention ripoff prices! :(
Click to expand...

I used an apple bumper on my iPhone 4 for a year and had zero scratches
 
yoshimeow said:
you also have 30 days to exchange on AT&T. Although I believe if it's opened you have to pay 35 dollars restocking fee.

http://www.att.com/shop/wireless/returnpolicy.html?#fbid=wkTPYyYKW8W?tab2

http://www.att.com/shop/wireless/returnpolicy.html?#tab2

35 dollars is worth it to use the device for a month to see if you like it or not.. if not just exchange it for the white one...
Click to expand...

Don't you have to pay if you open the phone and decide you don't want it? What if I bring in the phone with a few scuffs and complain that they were from putting the case on? Its not like they could restock it anyway
 
mateo124 said:
Don't you have to pay if you open the phone and decide you don't want it? What if I bring in the phone with a few scuffs and complain that they were from putting the case on? Its not like they could restock it anyway
Click to expand...

well granted you don't completely FUBAR the phone up they are generally pretty good with exchanges. It's part of their policy.. it's okay if you open it up and use it. That's what the 35 dollar is for. They most likely take ur phone and clean it up and repackage it as a refurb.

Your only problem is AT&T doesn't get a lot of stock .. so exchanging may be difficult.
 
Iphone 5 if has damage

If UR iphone 5 gets damage I suggest buying a anti theft and repair on your data plan with AT&T,verizon sprint etc. this will replace UR iphone 5 when it is damaged or stolen at a fraction of a cost
 
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