How did my Ultra screen crack?!?

[xpxp2002]

Go read the policy. This is absurd. Or maybe read half the comments on this thread. You’re not picking up on this.

I read it. I know what it says. And you're right, it is absurd. It's absurd, deceptive, and unethical that Apple sells an accidental damage protection policy that you literally can't even pay them to use when you need it.

 

[Rainshadow]

I read it. I know what it says. And you're right, it is absurd. It's absurd, deceptive, and unethical that Apple sells an accidental damage protection policy that you literally can't even pay them to use when you need it.

And we’re back to complaining again. Not arguing. Therefore, the point stands. You just wish it were different.

That’s an entirely different discussion.

What we were doing was trying to explain that the OP was wrong by trying to get cosmetic damage fixed with AppleCare. That’s explicitly not what the policy is intended for.

 

[olindacat]

Good luck getting AppleCare to cover it.

I’ve gotten AC+ on my iPhones, iPads, and Apple Watches for this exact reason. Fortunately never had to use it for accidental damage before…until this year. It was actually my spouse who put a deep scratch in my iPhone 13 Pro when taking it traveling.

I was like, no big deal, that’s why I invested in AppleCare for all these years. Made an appointment and took it into the Apple Store. After 25 minutes of being bounced around from table to table like Apple stores do, the guy said that damage wasn’t covered and refused to repair it. This was over a month ago and I’m still livid about it.

So best of luck to you. Apple is collecting AppleCare premiums that keep getting higher and higher with every new model year, and refusing to actually do the work when it comes time to use it.

welcome to Tim's world

 

[okkibs]

It really doesn't. It's an accidental damage protection plan. You pay up front to have it, then pay again whenever you use it. If there's accidental damage, you should be able to pay to use it.

Read the insurance terms before you buy so you can make an informed decision instead of claiming deception afterwards. Again, what's your reaction if you sell something on craigslist and they come back the next day asking you to replace it because they dropped it and you never told them you wouldn't cover that?

 

[Howard2k]

Read the insurance terms before you buy so you can make an informed decision instead of claiming deception afterwards. Again, what's your reaction if you sell something on craigslist and they come back the next day asking you to replace it because they dropped it and you never told them you wouldn't cover that?

What? Read the terms? Are you mad? Why should anyone have to know what they’re agreeing to?