How do exchanges work?

[brando123b]

I just noticed that the screen on my new 6 isn't completely secure in one corner. I can push down and it will move a bit.

I bought it from Verizon. Do I have to get it exchanged there or can I take it to an Apple store?

 

[iPhonesandMacs]

Well, you could do either. Take it back to apple for exchange under warranty (phone only), or take it to Verizon and get a whole new phone/box/charge/headphones

 

[shox2k2]

My screen doesn't recognize touch sometimes. Apple rep told me to take it back to att since there are no apple stores around and it would be quicker. I'll try it after work. I hope the have some.

My wife's iPhone 4 had an issue right after release. We sent it back to apple and had a new one. All done within 3-5 days.