How do exchanges work?

Discussion in 'iPhone' started by brando123b, Sep 22, 2014.

  1. brando123b macrumors regular

    Joined:
    Nov 22, 2010
    #1
    I just noticed that the screen on my new 6 isn't completely secure in one corner. I can push down and it will move a bit.

    I bought it from Verizon. Do I have to get it exchanged there or can I take it to an Apple store?
     
  2. iPhonesandMacs macrumors regular

    Joined:
    Oct 11, 2012
    #2
    Well, you could do either. Take it back to apple for exchange under warranty (phone only), or take it to Verizon and get a whole new phone/box/charge/headphones
     
  3. shox2k2 macrumors 6502

    Joined:
    Jun 18, 2010
    Location:
    Wichita, KS
    #3
    My screen doesn't recognize touch sometimes. Apple rep told me to take it back to att since there are no apple stores around and it would be quicker. I'll try it after work. I hope the have some.

    My wife's iPhone 4 had an issue right after release. We sent it back to apple and had a new one. All done within 3-5 days.
     

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