How do I get my iPhone processed for repair/replacement for a button issue?

Discussion in 'iPhone' started by amazingdm, Nov 23, 2010.

  1. amazingdm macrumors 6502

    Joined:
    Jul 2, 2010
    #1
    The home button on my iPhone 4 is very mushy, kind of hard to press easily and sometimes brings up the multitask menu (so I guess it registered two clicks?)

    I want it replaced/fixed.. how do I go about it?

    I know it's a minor issue but for a $700 phone it should be perfect
     
  2. zakfox1986 macrumors member

    Joined:
    Jul 10, 2008
    #2
    Usually this kinda thing gets blamed on accidental damage when it comes to warranties, so you can try taking it to the Genius Bar but it probably won't do any good.

    If you live in a decently sized town, I'd find a local repair shop. I live in a town of 40K and the shop here charges around $40 for this kind of thing. It's probably worth it considering the hastle Apple may put you through over it. I'd make sure the place gets good reviews and stuff first.
     
  3. mackmgg macrumors 65816

    mackmgg

    Joined:
    Nov 2, 2007
    #3
    If there is no signs of accidental damage (deep scratches, cracks, etc) they should replace it for free. Why would you ever not try the apple store first, considering any 3rd party repairs involve opening the phone and permanently voiding the warranty?
     
  4. Daveoc64 macrumors 601

    Joined:
    Jan 16, 2008
    Location:
    Bristol, UK
    #4
    That should not be the case.

    I swapped my iPhone 4 yesterday at the Genius Bar because of a dodgy Home Button (sometimes it wouldn't register presses or it would register two presses at once).

    The genius was happy to replace it (my phone was not damaged in any other way). She didn't even try to reproduce the problem.
     
  5. amazingdm thread starter macrumors 6502

    Joined:
    Jul 2, 2010
    #5
    Ah! Sounds just like my problem then.

    They were cool about it? Did they replace it with a refurb, and if so, did it have a new case and no scratches etc?

    How hard is it to restore everything to the way your first phone was?
     
  6. Daveoc64 macrumors 601

    Joined:
    Jan 16, 2008
    Location:
    Bristol, UK
    #6
    I'm assuming it was a refurb. I didn't bother to ask.

    If you follow the instructions on the Apple Support site it's very simple:

    http://support.apple.com/kb/ht1414
     

Share This Page