How do I get rid of a software helper file that keeps trying to load?

Discussion in 'Mac Basics and Help' started by NJRonbo, Jan 16, 2010.

  1. NJRonbo macrumors 68000

    Jan 10, 2007
    I install a lot of software on my Mac
    so it is rather difficult to narrow down
    exactly what I installed that came with
    a helper file that keeps trying to load
    every time I start my computer.

    Upon each boot after all my programs
    load I get a message that says something

    MT_SPARKLEHLPR wants to load. Do you
    want to open it?

    Obviously this is a helper application to
    something I installed.

    I found the file via spotlight and deleted it.
    However the command to load it still exists.

    Went into PREFERENCES and LOGIN and
    saw that nothing out of the ordinary was
    placed in there to automatically start with
    my computer.

    Is there any way I can track this kind of
    command and what file it is associated
    with and/or somehow stop my Mac from
    trying to load this file every time it boots?

    If anyone has any problem figuring out
    what is happening I will write down the
    specific message I receive upon my next

    Thanks in advance for your help.
  2. old-wiz macrumors G3

    Mar 26, 2008
    West Suburban Boston Ma
    when you found the file via search, where was it located?
  3. NJRonbo thread starter macrumors 68000

    Jan 10, 2007
    That's a good question. I don't have an
    answer, unfortunately. I can tell you that
    it might have been a documents folder. I
    did not recognize it tied to any program.

    I know whatever it is attached to was
    installed on January 7th. I think it may
    be tied to a program called RADIO SHIFT.

    Since I used Time Machine I thought I
    could search for the file before the point
    it was deleted. Have not figured out how
    to do a successful file search through
    Time Machine if it is at all possible.

    I take it there is no way to trace what
    programs are trying to load what and
    somehow tell the OS not to attempt to
    open it every time it boots up?
  4. old-wiz macrumors G3

    Mar 26, 2008
    West Suburban Boston Ma
    have you looked in system/startup items?, not the user's startup
  5. NJRonbo thread starter macrumors 68000

    Jan 10, 2007
    Old wiz,

    Appreciate you sticking with me here.

    Only checked the PREFERENCES -> LOGIN

    Where do I check the system startups? That
    may be the answer I am looking for.
  6. quantum003 macrumors 6502a


    Apr 27, 2009
    It's in the main Library folder (not your User Library folder), inside another folder called Startup Items. Clean out the ones you don't want.

    Also inside of Accounts in System Preferences there is another list of startup items you can turn on and off.
  7. ukuleleman macrumors member

    Jul 19, 2009

    Have you considered that it might be spyware?
  8. alienapp macrumors member

    Jan 5, 2010
    You should probably take a look at the login items of that particular account. If there are no problems there than try downloading app cleaner and look for files under the application and other category.

    Here's a link:

    If you still can't solve the problem than try repairing permissions and repair disk.

    Hope this helps.
  9. NJRonbo thread starter macrumors 68000

    Jan 10, 2007

    Appreciate your help.

    Nothing in the root library folder
    out of the ordinary. Do not want
    to mess with taking anything out
    of there without knowing if they are
    truly the cause of the problem.

    Did a scan using MAC SCAN and found
    nothing but cookies.

    Used the AppCleaner program to uninstall
    the last two programs I installed.

    Still, when I boot the computer the very
    last thing to load/appear is this message:

    "MT_SparkleHelper is an application downloaded
    from the Internet. Are you sure you want
    to open it?

    Safari downloaded this file on January 7, 2010"

    I need to find the command that is telling
    this program to load.

    You talk about repairing disc permissions. Now
    we are getting into unfamiliar territory. What
    would you suggest be the correct way to go
    forward with that?

    Perhaps there is nothing I can do at this point.
    At worst, I can live with the message continually
    popping up. I don't want to go the route of format
    and reinstall.

    I do have TIME MACHINE working so if that helps
    to trace the origin of this file let me know.

    In essence, looking to break the command that
    tells the OS to ask to open this file.

    Thank you all again for sticking with me. This
    forum has really great members willing to help.
  10. NJRonbo thread starter macrumors 68000

    Jan 10, 2007


    the Utility folder. Pretty straightforward.

    It seems to have removed the problem.

    Could it have been that easy?

    What did disc permissions actually do
    to stop that file from trying to load?

Share This Page