iPhone 8(+) How do I know if my phone is refurbished?

MrInquestador

macrumors regular
Original poster
Nov 14, 2015
184
43
I recently sold my iPhone X and went back to an 8 Plus. I bought the latter from an Apple store as a "new" iPhone.

While I was setting it up, I proceeded to restore from my iPhone X back up BUT then things got weird - several (unknown) apple IDs kept popping up requiring me to enter the password to those email addresses. That made me think if my iPhone is refurbished.

I also noticed that the back panel doesn't have the regulatory markings, just plain "iPhone".

Any thoughts?
 

eyoungren

macrumors Core
Aug 31, 2011
22,084
14,800
ten-zero-eleven-zero-zero by zero-two
I recently sold my iPhone X and went back to an 8 Plus. I bought the latter from an Apple store as a "new" iPhone.

While I was setting it up, I proceeded to restore from my iPhone X back up BUT then things got weird - several (unknown) apple IDs kept popping up requiring me to enter the password to those email addresses. That made me think if my iPhone is refurbished.

I also noticed that the back panel doesn't have the regulatory markings, just plain "iPhone".

Any thoughts?
Did it come in a white box with no accessories, or did they just hand the phone to you?

Or did it come in a retail box with all the accessories?

If the former then it's "remanufactured".

If the latter it's brand new.
 

chabig

macrumors 604
Sep 6, 2002
6,728
3,949
If you bought it new from a reputable source (Apple store is one) it came in a retail box and is new. If it was refurbished, it would have come packaged differently and cost less.
 

Appl3FTW

macrumors 603
Nov 15, 2012
5,392
1,024
Refurbish comes with a plain box. Apple don’t sell refurbished phones.
 

MrInquestador

macrumors regular
Original poster
Nov 14, 2015
184
43
Did it come in a white box with no accessories, or did they just hand the phone to you?

Or did it come in a retail box with all the accessories?

If the former then it's "remanufactured".

If the latter it's brand new.

It came in a new box and new accessories. Like a new phone.

I am just confused why those random apple IDs popped up requiring me to enter the passwords.
 

eyoungren

macrumors Core
Aug 31, 2011
22,084
14,800
ten-zero-eleven-zero-zero by zero-two
It came in a new box and new accessories. Like a new phone.

I am just confused why those random apple IDs popped up requiring me to enter the passwords.
Did you recognize any of them at all?

Are any of your apps installed under a different Apple ID?

For instance, my wife has two or three apps on her iPhone that if she restores demands my Apple ID to reinstall and not hers.
 

Ebok

Suspended
Aug 22, 2018
457
669
It came in a new box and new accessories. Like a new phone.

I am just confused why those random apple IDs popped up requiring me to enter the passwords.

this happened to me before whenever i restored from backup (new or used phone). i have a US account and a Canadian account. so i would log in on my CA account, but since the backup had my US apps on it, it prompted me for that account too during the setup.

what was even more strange is that this backup in particular also prompted me for 2 of my friends email address to install an app, which made no sense cause they never logged into my phone.


rest assured, your phone is fine. do a clean install on your old device and restore from backup, you'll get the same email addresses popup.
[doublepost=1537832379][/doublepost]
not in store.
 

MrInquestador

macrumors regular
Original poster
Nov 14, 2015
184
43
Did you recognize any of them at all?

Are any of your apps installed under a different Apple ID?

For instance, my wife has two or three apps on her iPhone that if she restores demands my Apple ID to reinstall and not hers.
They were about 5 Apple IDs and I don’t know any of them and since 2008, all my apps have been purchased under one apple ID.

I already talked to the Apple center here and they told me it’s not refurbished. I’m really stressed out.
 

lolkthxbai

macrumors 65816
May 7, 2011
1,339
403
They were about 5 Apple IDs and I don’t know any of them and since 2008, all my apps have been purchased under one apple ID.

I already talked to the Apple center here and they told me it’s not refurbished. I’m really stressed out.
It’s common to have a prompt asking for you to sign into another Apple ID if your backup had anything downloaded from iTunes (Movies, Music, Books, etc) that was from an Apple ID that was different from the one you used to restore your phone.

1) Either someone close to you downloaded an app, movie, song, etc from iTunes with their Apple ID onto your phone so you could benefit from it. Either you forgot or they didn’t tell you how or even that they did it.

2) Another possibility is that you downloaded an app that was signed by an anonymous user from the internet from a third-party service. For example: Installous, former third-party appstore that allowed you to get paid apps for free, would cause a dialog box to appear on your screen asking you to log into the iTunes Store. In that dialog box, the Apple ID field was already filled out with a random, unknown email.

Every time you restore from your backup, the device has to download all the apps and content you previously had. If it determines that the app or content was not signed by the Apple ID you used to restore, it will prompt you for each and every one during the restore process.

I read your post, and I understand you said everything on your phone was all under one Apple ID. But it’s possible (and more likely) you may have forgotten about it since then. It’s easy to tell if this is the case. During the restore and setup process, the phone will tell you why it is asking for the Apple ID. If you blew past the screen and didn’t read it completely or did not understand what it said, this is why it is happening.

Also, if the phone you received was in a white box with no pictures, has the text “Refurbished” on the front, included accessories such as a lighting cable, power adapter, and headphones, then you purchased a “Refurbished” phone that carries a 1-year warranty just like a newly constructed phone does and performs exactly like a new one does too.

If you were given a phone, and only a phone, from a thin, white box, did not get any accessories from the box and had to give back your old phone, you ALSO have either a new or refurbished phone that performs exactly like a new one does. The only difference being that in this case, your “new” phone has a warranty of 90-days or the remainder of the warranty of the phone you gave back, which ever is greater.
 

AJAAY

macrumors 6502
Sep 29, 2012
377
159
They were about 5 Apple IDs and I don’t know any of them and since 2008, all my apps have been purchased under one apple ID.

I already talked to the Apple center here and they told me it’s not refurbished. I’m really stressed out.
I ran into this a lot when I was at Apple. The phone is fine. Some of the apps you had previously downloaded were originally downloaded from another Apple ID (Family member, friends, etc.) This can happen when you sync your phone onto someone else computer, or someone signed into their Apple ID on your device to download an app.

The only way to stop this from happening is contact Apple support and they'll tell you which apps were downloaded by another Apple ID. Then you can redownload the apps directly from the App store with your Apple ID. So in the future it will not prompt for the other Apple IDs.
 

MichaelColley

macrumors member
Dec 14, 2014
52
23
Your model number indicates the status. You can find this in the iPhone settings under General>About. The prefix codes are the following:

  • M – Brand new device, meaning the device was purchased new
  • F – Refurbished device, meaning the device has been through refurbishing process
  • N – Replacement device, meaning the originally bought device was replaced by this model likely due to a service request
  • P – Personalized device with engraving, meaning the device was customized with an engraving on purchase
 

Bangkok is Hot

macrumors newbie
Jun 10, 2004
21
1
Bangkok
Refurbish comes with a plain box. Apple don’t sell refurbished phones.

To eyoungren

To this I must humbly say BS, because I exchanged my dead iPad for NEW one at the Apple store in Union Square, San Franscisco. No box, no paperwork, and now six months later it is dead and the third party company who was willing to autopsy it (Apple won't) said it was refurbished. That is why I wrote my post!

HOW can we know what Apple gives to us, when they refuse to repair anything??? We are completely at their mercy.

I cannot imagine buying a Toyota and having them tell me they will not service it, buy a new one. How can Apple be so arrogant and ignorant.

I have ten iPads at my feet. How many MacBook Pros, iMacs. They are completely pushing me away. I won't dump any more money into an unforgiving, unfair money pit!!!
 

Bangkok is Hot

macrumors newbie
Jun 10, 2004
21
1
Bangkok
Another issue is that I was allowed to exchange my iPad 6 months ago, even though it had been opened by a 3rd party, and yet today I was told it would not be accepted. How can Apple have such inconsistent standards???
[doublepost=1552565760][/doublepost]I bit the bullet and decided to exchange it, but was refused today, as they said I had a 3rd party open the iPad. They won't repair it, so why do we have to accept it as dead slag metal? Now that I was able to fix it temporarily and back it up, I am penalized and cannot exchange it. Thanks so much, you evil ahem...fill in the blanks....
 

Newtons Apple

Suspended
Mar 12, 2014
22,759
15,219
Jacksonville, Florida
If you had your device serviced by a 3rd party, Apple is within their right to refuse service. Just because one of the geeks was wrong, it does not make them go against their rules.

You will not find another electronics maker with better customer service.
 

Bangkok is Hot

macrumors newbie
Jun 10, 2004
21
1
Bangkok
If you had your device serviced by a 3rd party, Apple is within their right to refuse service. Just because one of the geeks was wrong, it does not make them go against their rules.

You will not find another electronics maker with better customer service.
Apple will not repair my product, so I either trash it or pay them to replace it. I already paid once, and so this time have said forget it. How is it unfair to choose a 3rd party rather than an expensive piece of useless hardware? Not good customer service at all, and I went and got a Note 9. Only two products of Apple's left, my iPhone and my iMac. Got rid of all the rest and they are certainly making this decision easier.
 

Newtons Apple

Suspended
Mar 12, 2014
22,759
15,219
Jacksonville, Florida
Apple will not repair my product, so I either trash it or pay them to replace it. I already paid once, and so this time have said forget it. How is it unfair to choose a 3rd party rather than an expensive piece of useless hardware? Not good customer service at all, and I went and got a Note 9. Only two products of Apple's left, my iPhone and my iMac. Got rid of all the rest and they are certainly making this decision easier.
Enjoy Android.
 
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