Hey all, I just got my very first iPod - a 4G 40GB - two weeks ago (exactly). I love it (how can you not?), but there was one problem - it kept spontaneously rebooting while playing music and audiobooks (not moving or being bumber, headphone or car cassette adapter attached, nothing else - like a Mac or charger - attached). It did this three times in 9 days. Each time, I used the iPod Updater to reset it, reloaded everything, etc. Pain in the butt. After the third time, I called in and Apple said to return it for repairs. I was afraid it'd take forever to come back. Anyway, Thursday, I sent it in. Today - a Saturday - it came back. I was amazed. However, I have no way of telling that they did anything other than take it out of one box, take out the note I included with my address and explanation of the problem, drop it into a different box with a note explaining how included was a "replacement of your Apple iPod" - including a statement that I needed to retain the note for proof of ownership. The thing is - this was my iPod. Not only was the serial number the same, not only was it the same case (minor front scratch gave it away), not only were all my songs and audiobooks still on it, but, when I put it in it's dock, iTunes asked me if I wanted to use the latest updater on it (I did). Of course, I can play it and see if it reboots again, but how on Earth could they have done anything without at least erasing my songs or updating it? Any ideas?