How do i remove a virus?

Discussion in 'Mac Basics and Help' started by Kiska700, Aug 21, 2014.

  1. Kiska700 macrumors newbie

    Joined:
    Aug 21, 2014
    #1
    To start off, I'm not the best with computers or els I would have avoided this entire situation ...

    SO! Anyways, I have some sort of virus on my mac and I have no clue what it is, or how to get rid of it. Any time I google something or brows Amazon or some other retail website, the program shows other products. Next to the products the program shows me it says either Powered by "RightCoupon" or GoPhoto.it V9.0

    Also, Recently I booked a hotel room (from a reputable company) and the program must have stolen my information and sold it because with in 24 hours someone in another country brought plane tickets with my card.

    I recently downloaded ClamXav (because i saw it recommended on a Mac forum) and it has done absolutely nothing. Im not sure what the next step would be...Please please please please help.
     
  2. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #2
    You can't remove an OS X virus, because there are none in the wild. It sounds more like you may simply have some adware, which can be removed by using this tool: Adware Removal Tool

    If you haven't already done so, try changing your DNS servers on your Mac and your router to OpenDNS servers. This will show you how: Why am I being redirected to other sites?

    Macs are not immune to malware, but no true viruses exist in the wild that can run on Mac OS X, and there never have been any since it was released over 12 years ago. The only malware in the wild that can affect Mac OS X is a handful of trojans, which can be easily avoided by practicing safe computing (see below). 3rd party antivirus apps are not necessary to keep a Mac malware-free, as long as a user practices safe computing, as described in the following link.
    Read the What security steps should I take? section of the Mac Virus/Malware FAQ for tips on practicing safe computing.
     
  3. Kiska700 thread starter macrumors newbie

    Joined:
    Aug 21, 2014
    #3
    Thank you so much! Was that what stole my Credit card information or should i be worried about malware?
     
  4. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #4
    Be sure to read the last two links in my post to learn how to protect yourself from malware. Malware isn't as common on OS X as on Windows, so it's usually pretty rare for an average Mac user to even encounter malware.

    As far as your CC information, there are many ways that can be compromised without involving your computer software at all. You should be careful that all your passwords, especially email and financial site passwords, are secure.
     
  5. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #5
    Yes you should. It sounds like you have installed the Gophoto.it adware on your system. You can read about it here and there are removal instruction at that link.

    Or you can try this automated adware removal tool to kill it.

    What likely happened is you downloaded an application from a third party sleazy website like Softonic and they bundled the adware in along with the normal app installer and you installed the adware without realizing it. You can avoid this by trying to get software directly from the developer's website if you can.

    Never heard of the RightCoupon one before, but from this thread it looks like it is part of the SaveKeeper application. Do you have that app installed?
     

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