So I have an Apple Watch 8 that is almost up with his first year but I’ve had tons of problems sending messages from my watch. They’ve been working on it for two months trying different things and running diagnostic test. I have AppleCare at what point will they just use my AppleCare and send me a replacement. Do I need to tell them. And what will it cost me?
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How do I use Apple care for watch?
- Thread starter bhigh8
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seems like you have a case open with Apple support, 1st step should be to talk to a manager, and if they don't give a a good answer, ask for their manager.
Lastly, send a (nice) email to tcook@apple.com
Unusual for Apple to hang on to a device for 2 months if you have full AppleCare with replacement option. Are you doing this remotely or direct with a store ? The cost will depend on your plan/country and what they diagnose. AppleCare plans do differ by country as do your consumer rights.
In an accidental damage scenario then it depends if it's covered on your plan, each market has slightly different coverage. You should have been sent a policy document ...... worth having a read.
It sounds like your issue is purely software related or AppleID related. Replacing the watch would more than likely not resolve the issue.
I don’t disagree with what you’re saying. It started happening once I upgraded to watchOS 10.io. However my Apple Watch four does not have the problem at all
I called again because it happened again. I told the representative on the phone that the Apple Store told me to ask about AppleCare and the lady said they won’t replace it for a software issue. It needs to be a hardware issue. Doesn’t really make any sense to me because my watch is not working like it supposed to. Again all they tell me to do is call immediately when it happens
What is the issue ? ….. you haven’t really explained in any clarity what the problem is
Sometimes messages work when I send them from my watch and sometimes they don’t usually I am at home so I’m using Wi-Fi but this only started happening when I switch to watchOS 10. And my Apple Watch four it never happens.