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bhigh8

macrumors 6502
Original poster
Sep 23, 2012
427
3
So I have an Apple Watch 8 that is almost up with his first year but I’ve had tons of problems sending messages from my watch. They’ve been working on it for two months trying different things and running diagnostic test. I have AppleCare at what point will they just use my AppleCare and send me a replacement. Do I need to tell them. And what will it cost me?
 

jz0309

Contributor
Sep 25, 2018
10,517
27,551
SoCal
So I have an Apple Watch 8 that is almost up with his first year but I’ve had tons of problems sending messages from my watch. They’ve been working on it for two months trying different things and running diagnostic test. I have AppleCare at what point will they just use my AppleCare and send me a replacement. Do I need to tell them. And what will it cost me?
seems like you have a case open with Apple support, 1st step should be to talk to a manager, and if they don't give a a good answer, ask for their manager.
Lastly, send a (nice) email to tcook@apple.com
 

bhigh8

macrumors 6502
Original poster
Sep 23, 2012
427
3
It’s just getting ridiculous. What’s the point if I can’t ever use it.
 

ukms

macrumors demi-god
Apr 21, 2015
1,069
1,091
Dubai, UAE
So I have an Apple Watch 8 that is almost up with his first year but I’ve had tons of problems sending messages from my watch. They’ve been working on it for two months trying different things and running diagnostic test. I have AppleCare at what point will they just use my AppleCare and send me a replacement. Do I need to tell them. And what will it cost me?
Unusual for Apple to hang on to a device for 2 months if you have full AppleCare with replacement option. Are you doing this remotely or direct with a store ? The cost will depend on your plan/country and what they diagnose. AppleCare plans do differ by country as do your consumer rights.
 
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bhigh8

macrumors 6502
Original poster
Sep 23, 2012
427
3
I gave the device but we keep troubleshooting over the phone. I don’t live close to an Apple Store. Would it get replaced if I just smashed the thing
 

ukms

macrumors demi-god
Apr 21, 2015
1,069
1,091
Dubai, UAE
I gave the device but we keep troubleshooting over the phone. I don’t live close to an Apple Store. Would it get replaced if I just smashed the thing
In an accidental damage scenario then it depends if it's covered on your plan, each market has slightly different coverage. You should have been sent a policy document ...... worth having a read.
 
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PeterRollback

macrumors regular
Mar 3, 2015
234
74
Arizona
I gave the device but we keep troubleshooting over the phone. I don’t live close to an Apple Store. Would it get replaced if I just smashed the thing
It sounds like your issue is purely software related or AppleID related. Replacing the watch would more than likely not resolve the issue.
 

bhigh8

macrumors 6502
Original poster
Sep 23, 2012
427
3
It sounds like your issue is purely software related or AppleID related. Replacing the watch would more than likely not resolve the issue.
I don’t disagree with what you’re saying. It started happening once I upgraded to watchOS 10.io. However my Apple Watch four does not have the problem at all
 

bhigh8

macrumors 6502
Original poster
Sep 23, 2012
427
3
I called again because it happened again. I told the representative on the phone that the Apple Store told me to ask about AppleCare and the lady said they won’t replace it for a software issue. It needs to be a hardware issue. Doesn’t really make any sense to me because my watch is not working like it supposed to. Again all they tell me to do is call immediately when it happens
 

ukms

macrumors demi-god
Apr 21, 2015
1,069
1,091
Dubai, UAE
I called again because it happened again. I told the representative on the phone that the Apple Store told me to ask about AppleCare and the lady said they won’t replace it for a software issue. It needs to be a hardware issue. Doesn’t really make any sense to me because my watch is not working like it supposed to. Again all they tell me to do is call immediately when it happens

What is the issue ? ….. you haven’t really explained in any clarity what the problem is
 

bhigh8

macrumors 6502
Original poster
Sep 23, 2012
427
3
What is the issue ? ….. you haven’t really explained in any clarity what the problem is
Sometimes messages work when I send them from my watch and sometimes they don’t usually I am at home so I’m using Wi-Fi but this only started happening when I switch to watchOS 10. And my Apple Watch four it never happens.
 
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