How do Install Photoshop Elements 6.0 after trial

[ferrarofilms]

I run Photoshop Elements 6.0, then I puchased the real thing. I tried to put the serial number on it and it does not work. After 2 weeks I got an answer from Adobe telling be that it does not work and that it needs clean installation with the new CD. I tried everything and it does not let install the new one. Removed the old components, installed the trial again and tried to uninstall, impossible, So I am sitting here with a new software and I can not use it.
Any help and experience is welcome.
Thanks

 

[grumbledown]

Installing Adobe Photoshop Elements 6

I downloaded the trial version then purchased and downloaded following the Adobe site instructions.
The serial no. I was given was not recognized. I was advised to uninstall but I found no toll to uninstall with.

Every time I tried to setup I got an error message telling me something about payloads and to view the setup log. That was impossible to find.

After two days of trying I found the answer....

1. Adobe did not tell me in email I received that I did not need to download the software again only enter the serial no. that they sent me.
2. Having downloaded again I tried to open the program from the dmg extension starting PSE_6_M...... This was in its own folder in applications.
3. I then looked in the download folder and found the same application.
4. I ran that, then when the install started I had a choice to either install or uninstall.
5. I uninstalled, emptied the Trash and the downloaded the software from Adobe again.
6. I then ran the install from within the Downloads folder, entered the serial no. and hey presto it worked.

Not the easiest installation and I have to say Adobe were not much help.

 

[Gray-Wolf]

After uninstalling, check your preference folder within User/Libary for any .plist for that program and delete it (them)

And then install the full version.