How do the geniuses open the crash logs that show what users have tried?

Discussion in 'iPhone Tips, Help and Troubleshooting' started by cx300, Oct 23, 2008.

  1. cx300 macrumors member

    Joined:
    Sep 12, 2008
    Location:
    Clermont, FL
    #1
    I was in the Apple store last night with my first gen iPhone (it wouldn't receive calls every now and then and also crashed A LOT so they swapped it out) but the genius plugged it into iTunes, then I looked away for a quick second and when I looked back, he could tell every crash and what I did to attempt to resolve the issue.

    Now I know that I can view the crash logs myself, but he had a nice display with graphics and such, the only thing that I can remember is an opening screen asking "Why did the customer bring their iPhone to the Genius today?" or something to that extent...

    Thanks! :D
    (Long time reader, first time poster.)
     
  2. Geniusdog254 macrumors regular

    Joined:
    Jun 20, 2008
    #2
    Its the iPhone manager for OS X. It can view logs in real time and a whole bunch of other stuff. Its a free download on Apple's site.
     
  3. ~Wibble~ macrumors member

    Joined:
    Mar 28, 2007
    Location:
    England
    #3
    Have you got a download link for that?

    ~Wibble~
     
  4. cx300 thread starter macrumors member

    Joined:
    Sep 12, 2008
    Location:
    Clermont, FL
    #4
    Thanks! but I cannot seem to find it... is it a developer thing?
     
  5. Ross1308 macrumors member

    Joined:
    Oct 6, 2008
    Location:
    United Kingdom
    #5
    www.google.com
     
  6. cx300 thread starter macrumors member

    Joined:
    Sep 12, 2008
    Location:
    Clermont, FL
    #6
    ...you try googling it and find it...
     
  7. Ross1308 macrumors member

    Joined:
    Oct 6, 2008
    Location:
    United Kingdom
    #7
    Lol i know sorry, shouldnt of said it, i went through about 10 pages then lol
     
  8. cx300 thread starter macrumors member

    Joined:
    Sep 12, 2008
    Location:
    Clermont, FL
    #8
    haha
    its ok, i just really want to get a copy of it!
    I don't have the SDK on this machine (its downloading) but maybe it's in there..?
    I honestly haven't looked that hard through it
     
  9. Ross1308 macrumors member

    Joined:
    Oct 6, 2008
    Location:
    United Kingdom
    #9
    i want it as well, but i fear my iPhone 3G is dead now :(
     
  10. flabombero macrumors member

    Joined:
    Oct 1, 2008
    #10
    on this same note, can they tell if you jb your phone even after you restored it back to vanilla?
     
  11. cx300 thread starter macrumors member

    Joined:
    Sep 12, 2008
    Location:
    Clermont, FL
  12. cx300 thread starter macrumors member

    Joined:
    Sep 12, 2008
    Location:
    Clermont, FL
    #12
    shouldn't be able to...
     

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