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How do you FULLY Uninstall Word + Serial?

P

pork917

macrumors newbie
Original poster
Jul 13, 2007
19
1
Long story short, a friend installed the package containing Word on my gf's brand new Macbook, but it was obviously a pirated version with a bad serial so now everytime she is online and using Word it closes and tells her so. I bought her a legitimate copy of Word from Apple but when i try to install it, it continues to use the old pirated serial and doesnt even give me the option to put the new one in. So how can i fully wipe out the old word and its serial out of the system? I am sort of a mac noob, so i REALLY appreciate the help. Thanks
 
Eidorian said:
I'd give Remove Office a try.

/Applications/Microsoft Office 2004/Additional Tools/Remove Office
Click to expand...

I did delete it first, but when i re-installed it, it just used the old serial #. it didnt even prompt me to type the new one in at all, so im under the assumption the serial is being installed in a different location
 
Odds are the Remove Office tool doesn't remove the Office preference files, which most likely contain the offending serial number. Move these elsewhere then try again.

The file(s) are located in ~/Library/Preferences, where ~ is your home folder, and will be of the form com.microsoft.Office.plist.
 
wrldwzrd89 said:
Odds are the Remove Office tool doesn't remove the Office preference files, which most likely contain the offending serial number. Move these elsewhere then try again.

The file(s) are located in ~/Library/Preferences, where ~ is your home folder, and will be of the form com.microsoft.Office.plist.
Click to expand...

Thanks a lot, I will try this tonight when I have the macbook. :apple:
 
Also, I'd use App Zapper. It seems to do a fine job of finding those stupid files that uninstallers seem to leave behind.
 
Tried did not work.

I am trying to FULLY uninstall my office 2008 then re-install with a new serial number. I did remove office as well as went into my library and deleted the files in the preferences folder and it did not work. It just kept the same serial number...

what do i do?
 
In your user library find and delete:


  • application support/microsoft
  • caches/microsoft
  • preferences/microsoft

In your /Library/ delete the following:
  • application support/microsoft

NOW uninstall and reinstall with the new key.
 
whats the difference...

what's the difference between my library and user library....

i deleted the first 3 things you told me to...
 
Serial

ok...so i did everything...it worked...i entered my new serial then when i clicked next it gave me THE OLD SERIAL AGAIN!

then i go back into my library and the microsoft folder is still in preferences so i delete it again and enter my new serial all over again then the cycle happens all over again
 
help

ok...so i did everything...it worked...i entered my new serial then when i clicked next it gave me THE OLD SERIAL AGAIN!

then i go back into my library and the microsoft folder is still in preferences so i delete it again and enter my new serial all over again then the cycle happens all over again
 
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