How do you FULLY Uninstall Word + Serial?

Discussion in 'Mac Basics and Help' started by pork917, Sep 28, 2007.

  1. pork917 macrumors newbie

    Joined:
    Jul 13, 2007
    #1
    Long story short, a friend installed the package containing Word on my gf's brand new Macbook, but it was obviously a pirated version with a bad serial so now everytime she is online and using Word it closes and tells her so. I bought her a legitimate copy of Word from Apple but when i try to install it, it continues to use the old pirated serial and doesnt even give me the option to put the new one in. So how can i fully wipe out the old word and its serial out of the system? I am sort of a mac noob, so i REALLY appreciate the help. Thanks
     
  2. Eidorian macrumors Penryn

    Eidorian

    Joined:
    Mar 23, 2005
    Location:
    Indianapolis
    #2
    I'd give Remove Office a try.

    /Applications/Microsoft Office 2004/Additional Tools/Remove Office
     
  3. pork917 thread starter macrumors newbie

    Joined:
    Jul 13, 2007
    #3
    I did delete it first, but when i re-installed it, it just used the old serial #. it didnt even prompt me to type the new one in at all, so im under the assumption the serial is being installed in a different location
     
  4. wrldwzrd89 macrumors G5

    wrldwzrd89

    Joined:
    Jun 6, 2003
    Location:
    Solon, OH
    #4
    Odds are the Remove Office tool doesn't remove the Office preference files, which most likely contain the offending serial number. Move these elsewhere then try again.

    The file(s) are located in ~/Library/Preferences, where ~ is your home folder, and will be of the form com.microsoft.Office.plist.
     
  5. pork917 thread starter macrumors newbie

    Joined:
    Jul 13, 2007
    #5
    Thanks a lot, I will try this tonight when I have the macbook. :apple:
     
  6. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #6
    Also, I'd use App Zapper. It seems to do a fine job of finding those stupid files that uninstallers seem to leave behind.
     
  7. fishguts56 macrumors newbie

    Joined:
    Oct 12, 2008
    #7
    Tried did not work.

    I am trying to FULLY uninstall my office 2008 then re-install with a new serial number. I did remove office as well as went into my library and deleted the files in the preferences folder and it did not work. It just kept the same serial number...

    what do i do?
     
  8. KingYaba macrumors 68040

    KingYaba

    Joined:
    Aug 7, 2005
    Location:
    Up the irons
    #8
    In your user library find and delete:


    • application support/microsoft
    • caches/microsoft
    • preferences/microsoft

    In your /Library/ delete the following:
    • application support/microsoft

    NOW uninstall and reinstall with the new key.
     
  9. fishguts56 macrumors newbie

    Joined:
    Oct 12, 2008
    #9
    whats the difference...

    what's the difference between my library and user library....

    i deleted the first 3 things you told me to...
     
  10. fishguts56 macrumors newbie

    Joined:
    Oct 12, 2008
    #10
    Serial

    ok...so i did everything...it worked...i entered my new serial then when i clicked next it gave me THE OLD SERIAL AGAIN!

    then i go back into my library and the microsoft folder is still in preferences so i delete it again and enter my new serial all over again then the cycle happens all over again
     
  11. fishguts56 macrumors newbie

    Joined:
    Oct 12, 2008
    #11
    help

    ok...so i did everything...it worked...i entered my new serial then when i clicked next it gave me THE OLD SERIAL AGAIN!

    then i go back into my library and the microsoft folder is still in preferences so i delete it again and enter my new serial all over again then the cycle happens all over again
     

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