How do you get a case #?

Discussion in 'iPad' started by Flake, Apr 16, 2011.

  1. Flake macrumors regular

    Flake

    Joined:
    Apr 18, 2010
  2. saving107 macrumors 603

    saving107

    Joined:
    Oct 14, 2007
    Location:
    San Jose, Ca
  3. Flake thread starter macrumors regular

    Flake

    Joined:
    Apr 18, 2010
    #3
    is there always a case number assigned for every call?
     
  4. Flake thread starter macrumors regular

    Flake

    Joined:
    Apr 18, 2010
    #4
    anyone?

    I didn't buy my iPad from an Apple retail store so when I called support the person on the line refused to do anything for me. I called a second time and same story..then I went to a genius bar and the genius I talked to gave me 2 numbers, one for each of the calls I made..are those the case numbers?
     
  5. saving107 macrumors 603

    saving107

    Joined:
    Oct 14, 2007
    Location:
    San Jose, Ca
    #5
    It doesn't matter where you buy it from, Apple Care (800-MYA-PPLE) is supposed to handle all warranty issues.

    Since you called twice, you have been issued two case numbers.

    When did you buy your iPad?

    Your Apple device is covered for 1 year, but you can only call AppleCare for the first 90 days (unless you purchased AppleCare, then you get 2 years of phone service). So the only time AppleCare will deny you phone service is if you are out of your phone support period (90 days) and decline to pay the $39 for the phone call.
     
  6. MrMac'n'Cheese macrumors 6502a

    MrMac'n'Cheese

    Joined:
    May 11, 2010
    #6
    #1Call Applecare

    #2Get a case going
     
  7. Flake thread starter macrumors regular

    Flake

    Joined:
    Apr 18, 2010
    #7
    thanks for the info
    I got my iPad 2 8 days ago.
    so i DO have case numbers..why would the person on the phone not give them to me..?
     
  8. saving107 macrumors 603

    saving107

    Joined:
    Oct 14, 2007
    Location:
    San Jose, Ca
    #8
    In the future, if they don't give you a case number or you forget it, you can always log in to your Support Profile here: https://supportprofile.apple.com/MySupportProfile.do and view all of your open cases.
     
  9. Flake thread starter macrumors regular

    Flake

    Joined:
    Apr 18, 2010
    #9
    didn't know of that either
    thanks :)
     

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