Separate names with a comma.
Discussion in 'iPad' started by Flake, Apr 16, 2011.
when calling Apple support?
When you talk to someone, you ask for one.
is there always a case number assigned for every call?
I didn't buy my iPad from an Apple retail store so when I called support the person on the line refused to do anything for me. I called a second time and same story..then I went to a genius bar and the genius I talked to gave me 2 numbers, one for each of the calls I made..are those the case numbers?
It doesn't matter where you buy it from, Apple Care (800-MYA-PPLE) is supposed to handle all warranty issues.
Since you called twice, you have been issued two case numbers.
When did you buy your iPad?
Your Apple device is covered for 1 year, but you can only call AppleCare for the first 90 days (unless you purchased AppleCare, then you get 2 years of phone service). So the only time AppleCare will deny you phone service is if you are out of your phone support period (90 days) and decline to pay the $39 for the phone call.
#2Get a case going
thanks for the info
I got my iPad 2 8 days ago.
so i DO have case numbers..why would the person on the phone not give them to me..?
In the future, if they don't give you a case number or you forget it, you can always log in to your Support Profile here: https://supportprofile.apple.com/MySupportProfile.do and view all of your open cases.
didn't know of that either