How Do You Get A Refund From The App Store?

Discussion in 'iPhone' started by Mr. Incredible, Mar 16, 2011.

  1. Mr. Incredible macrumors 6502a

    Sep 16, 2010
    Southern California
    I regret buying an app for my iPhone, and I want a refund, so I can use my purchase towards something else.

    How would I do this? Is it even possible to get a refund from iTunes or once they have your money, that's that?

    I went to my account, clicked on Purchase History, and clicked on Report a Problem, but nothing happened.

    I thought a window would open for me to write to customer service asking for a refund, but nothing happened.

    So, is it possible to get a refund from the iTunes App Store or am I screwed?
  2. Mlrollin91 macrumors G5


    Nov 20, 2008
    Ventura County
    There are no refunds, the App Store policy states all sales are final. I was able to get a refund once because the app did not work as stated and wouldn't even load because of crashing.
  3. Alaerian Guest


    Jan 6, 2005
    A barstool, Innis & Gunn in hand
    The only refunds I am aware of are large amounts from in-app purchases made by children, or from hacked iTunes accounts.
  4. decafjava macrumors 68030


    Feb 7, 2011
    I got a refund when I downloaded an ipad only game by mistake and was told by apple support this was a one time exception. :rolleyes:
  5. andyx3x macrumors 65816

    Mar 1, 2011
    This is the ONLY thing that is better about the Android Marketplace. You get a certain time period to test out an app and you get a refund if you don't like it.
  6. maflynn Moderator


    Staff Member

    May 3, 2009
    Yes, you used to get 24 hours to test it out, but a few months ago google changed that to 15 minutes. Still 15 minutes is better then 0 minutes.
  7. Shenaniganz08 macrumors 6502

    Jan 26, 2010
    buyer's remorse is not a valid reason

    can you imagine the amount of fraud if people were allowed to return software after using it
  8. FirePak macrumors regular

    May 5, 2006
    Mesa Arizona
    Go into your account find the transaction and click report a problem. Email them (you don't have to lie) and they will refund you. I've done this more then once for various reasons.
  9. kicko macrumors 65816

    Aug 26, 2008
    That was one thing i liked about the android market. You could buy an app and test it out for a 24-hour period (They have since changed to a 15min window) but its a nice way to "demo" an app and decide if you really like it or not. I think it works well because if the devs made a good app then you should have no problem paying. If you refund an app and decide to buy it again then it is a final sale.
  10. sbddude macrumors 6502a

    Sep 27, 2010
    Nor Cal, USA
    I agree. I think they changed it because people were buying a game and beating it in 24 hours.
  11. kicko macrumors 65816

    Aug 26, 2008
    perhaps.. but i think mainly because it gave people a chance test drive the app and write a review, and i dont mean in the market i mean a full blown website/blog/youtube review. I think the 15min window doesnt give you much time for all that.
  12. The General macrumors 601

    Jul 7, 2006
    1. Find the receipt email.
    2. Click "Report a problem"
    3. Click "Report a problem" in iTunes after it opens.
    4. Choose "I inadvertently purchased this application"
    5. Type a request for refund.
    6. Submit

    Wait a few days and you'll get a refund.
  13. thespazz macrumors 6502a

    Jul 5, 2007
    Apple is generally very helpful about refunds. Just don't abuse it. :)

    Edit: The General has it right. Do what he says.
  14. Interstella5555 macrumors 603


    Jun 30, 2008
    I love the advice people give around here...

    1. Find the receipt email.
    2. Click "Report a problem"
    3. Click "Report a problem" in iTunes after it opens.
    4. Choose "I want to lie"
    5. Type a request for refund.
    6. Submit
    7. obtain your ill gotten lucre.

    OP - it's hard to do, and if you bought the app and regret it you're usually SoL. It sucks, and I don't really like how (lack of) software returns work, but having integrity and acknowledging your mistakes are fundamental parts of development which most people reach early on, unlike a large section of MR. Doing what the general suggests is no different than buying a DVD, watching it once, scratching it intentionally with a screwdriver, and returning it to the store claiming it was damaged.
  15. Interstella5555 macrumors 603


    Jun 30, 2008
    I don't understand what you're saying, doing what he's suggesting is clearly abusing Apple's return policy. He didn't "accidentally" purchase the app, he purchased it and didn't like it, two very different things. People like the general are why products continue to rise in price and why it's harder and harder for people with legitimate problems to get service and refunds.
  16. kicko macrumors 65816

    Aug 26, 2008
    b i n g o

    plus if people buy apps that they dont like after actually using it and cant return them, the result might be buying less apps.

    I think the bottom line for Apple is if everyone was buying and returning they wouldn't be making as much $$$ off the app store. They want to to buy and keep.
  17. The General macrumors 601

    Jul 7, 2006
    Apple should have a returns system. They are the ones who need an integrity check. This is the work around until they fix the problem.

    And that analogy is not at all applicable. In your scenario, property was damaged, resulting in loss of money. In reality, all they do is return my money and revoke my license to use the software.
  18. Apple 26.2 macrumors 6502a

    Apple 26.2

    Jan 1, 2011
    What up, 212?!
    Buyer regret is one thing. Crappy app development is another.
  19. Mac-Maine macrumors member

    Oct 16, 2010
    One of my favorite things to do is read app reviews and see people cry and complain about something thats either all ready expressed in the description or though other reviews. Or just complain its not what they expected.


    I take such joy out their misery and the fact they just flushed money down the toilet cuz they refused to read or look up a video about the app
  20. alangrehan macrumors regular

    Jan 15, 2008
    Why should you be able to get a refund if you don't like it?

    If you bought a newspaper, read it, and didn't like it should you be able to get a refund? No.

    Look at the app, look at the price, look at the reviews. If you decide to purchase it then tough if you decide after you use it, you don't like it.
  21. Hairr macrumors newbie

    May 26, 2011
    Trial Period Needed

    Granted I am new to the "i" anything but at least in the android systems you have a 3 day period where you can return your app if it is not what you expected, needed etc.
  22. heisenberg123 macrumors 603


    Oct 31, 2010
    Hamilton, Ontario
    i think since apple is so strict on what they put in the app store why dont they set a rule that all apps need a lite version
  23. LegendKillerUK macrumors 6502

    Apr 9, 2010
    It's now 24 hours I believe. People had been abusing it by buying a game, completing it then asking for refunds.:p
  24. likethesoup2 macrumors 6502a

    Mar 29, 2011
    Orlando, Florida
    Most apps (that I see at least) are in the $1-$3 range; so it's not like you're out a bunch of $$.

    In my opinion, wanting to return it just because you don't like it, isn't a viable reason for wanting a refund. If the app was faulty, didn't perform as described, something like that, I could see.

    To me it sounds like you're making a mountain out of a mole hill.

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