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How do you install iWork '09 after trial with a iWork '09 box?

Luke1robb

macrumors 6502a
Original poster
May 3, 2008
809
0
Cambridge, MA/Smithfield, RI
So I used the iWork '09 trial for 30 days now and now I have a box version and I want to simply use the buy function from the trial to upgrade to the full non-trial version. It has:

If you've purchased an iWork '09 box, you'll find the serial number on the Installing iWork '09 booklet.

There's only one problem, there's no serial number on the booklet! How do I install using the buy function or do I have to install the full iWork suite again on my computer? Seems kind of silly. If so, do I need to then uninstalling one of my versions of iWork '09? And if so, which one? How do I tell the difference at that point?

Some of you might be wondering and about to comment on the fact that I should have just bought the online version and saved the hassle. The reason why I bought the box is because I could get it for $39 at my girlfriend's campus computer store.

All help is appreciated,
Thanks
 

mlts22

macrumors 6502a
Oct 28, 2008
538
32
The version that comes in the box is nice because you don't need to worry about a serial number. Just install and use.
 
Comment

angusslo

macrumors regular
Aug 4, 2009
162
0
Hello!
sorry for posting in an old theme,


ive had ilife 09 trial on my mac for 6 days now, but today i got iwork 09 BOX and the problem is, i can't use it, because it requests serial code which i don't have. any ideas?
i've deleted all iWork 09 trial files, all documents related to iWork but it still wants serial code after reinstall. all apps (keynote, numbers, pages) do the same and all of them are installed. what to do?
 
Comment

Ashka

macrumors 6502a
Aug 9, 2008
599
66
New Zealand
Copied & pasted from your other post:

Pity you deleted it as you could have just put the boxed disk into the drive and the iWork'09 trial would have been registered.

Now looking for bits left over to delete:
The usual culprit is in HD > Library > Receipts > iWork'09 trial.
S.
__________________
 
Comment

Dale Collie

macrumors member
Nov 26, 2008
40
0
Box install over trial still asks for registration

installed the family box over the trial and registered at apple/register -- When i open pages, numbers, or keynote I still get the "enter your serial number to register now" screen.

There seem to be no remnants left in HD/library/receipts or anywhere else that I can find.

Uninstalled the box installation and reinstalled -- still asking me for the serial number.

xxxxxxxxxx
FOUND THE ANSWER IN ANOTHER MAC RUMOR POST ... PeggyD says:
For most apps, just dragging to the Trash is sufficient though there are likely preferences/plists left behind. Many of the third-party software-deletion apps will miss something.

iWork '09, especially in Snow Leopard, can be a problem. It used to be that to update the trial to the licensed version with the box, you just inserted the DVD & ran the installer to convert the trial to licensed. This changed with Snow Leopard. You now need to delete the trial & then reinstall from the boxed DVD. The files to delete are the iWork ’09 folder from the main HD > Applications; the iWork ’09 folder in HD > Library > Application Support & the individual iWork application plist files found in HD > Users > (your account) > Library > Preferences for each user.
 
Comment

tomhumphrey

macrumors newbie
Sep 15, 2010
11
0
Thank you

installed the family box over the trial and registered at apple/register -- When i open pages, numbers, or keynote I still get the "enter your serial number to register now" screen.

There seem to be no remnants left in HD/library/receipts or anywhere else that I can find.

Uninstalled the box installation and reinstalled -- still asking me for the serial number.

xxxxxxxxxx
FOUND THE ANSWER IN ANOTHER MAC RUMOR POST ... PeggyD says:
For most apps, just dragging to the Trash is sufficient though there are likely preferences/plists left behind. Many of the third-party software-deletion apps will miss something.

iWork '09, especially in Snow Leopard, can be a problem. It used to be that to update the trial to the licensed version with the box, you just inserted the DVD & ran the installer to convert the trial to licensed. This changed with Snow Leopard. You now need to delete the trial & then reinstall from the boxed DVD. The files to delete are the iWork ’09 folder from the main HD > Applications; the iWork ’09 folder in HD > Library > Application Support & the individual iWork application plist files found in HD > Users > (your account) > Library > Preferences for each user.

Thank you very much. your solution worked very well.
Instead of going through every plist file you can search for "iWork" and they will all be shown.
 
Comment

Partridge2K

macrumors newbie
Mar 9, 2012
9
0
I'm probably being really stupid but how do I get to the HD folder to delete the iWork Trial?

I had the trial and then installed it from from the disc which didn't work, so I deleted iWork (I thought, I probably didn't do it properly) and installed it again and now it won't even open.
 
Comment
Nov 28, 2010
22,670
28
located
I can get to the Applications folder but is that all they meant by HD folder? I wasn't sure whether there was another destination for iWork that I needed to go to and delete.

"HD" is short for Hard Disk or Hard Drive, it is not a folder but your HDD (Hard Disk Drive) where your system and data is stored on.
As it is not a folder, maybe link to those instructions, so we can find out, what they mean?
Anyway, if you follow the instructions a I linked to and use "iwork" and "pages" and "numbers" and "keynote" as search terms instead of "skype" you will find out all relevant files, as far as I know.

Maybe the video guide in my signature can help a bit too?
 
Comment

Partridge2K

macrumors newbie
Mar 9, 2012
9
0
"HD" is short for Hard Disk or Hard Drive, it is not a folder but your HDD (Hard Disk Drive) where your system and data is stored on.
As it is not a folder, maybe link to those instructions, so we can find out, what they mean?
Anyway, if you follow the instructions a I linked to and use "iwork" and "pages" and "numbers" and "keynote" as search terms instead of "skype" you will find out all relevant files, as far as I know.

Maybe the video guide in my signature can help a bit too?

I followed the instructions and now installed it again off the disc, however there seem to be absolutely no files containing 'iWork' although the icons are on my dock. :confused: I still get the same message as before.
 
Comment
Nov 28, 2010
22,670
28
located
I followed the instructions and now installed it again off the disc, however there seem to be absolutely no files containing 'iWork' although the icons are on my dock. :confused: I still get the same message as before.

What message do you get, and what happens when you right click on the Dock icon and select "Show in Finder"?
And what Mac OS X version do you use?
 
Comment

Partridge2K

macrumors newbie
Mar 9, 2012
9
0
What message do you get, and what happens when you right click on the Dock icon and select "Show in Finder"?
And what Mac OS X version do you use?

It shows in finder but I get the same message if I open it.

Mac OS X version 10.7.3

Sorry I'm completely new to this forum, but how do I add an image straight from Skitch?
 
Last edited:
Comment

Partridge2K

macrumors newbie
Mar 9, 2012
9
0
 
Comment
Nov 28, 2010
22,670
28
located
I can't see any errors in the screenshot, maybe post the complete crash report, you can just select it all (CMD+A) and copy it (CMD+C) and paste it into your post (CMD+V) using the
button to embed it into a nice, scrollable field.

Code:
this is just an example and looks like this
[plain][CODE]this is just an example and looks like this
[/plain][/CODE]

For images wider than 800 pixel, please use the TIMG tags instead of the IMG tags by just adding a T in front of the [IMG] and closing [/IMG] tag, like [img] and [/img] to prevent horizontal scrolling.
You can use the
to edit your images and add the Ts.
 
Comment

Partridge2K

macrumors newbie
Mar 9, 2012
9
0
Couldn't fit all of it in one post so here's the first part:

Process: Pages [295]
Path: /Applications/iWork '09/Pages.app/Contents/MacOS/Pages
Identifier: com.apple.iWork.Pages
Version: 4.0.1 (746)
Build Info: Pages-7460000~8
Code Type: X86 (Native)
Parent Process: launchd [114]

Date/Time: 2012-03-09 19:59:45.853 +0000
OS Version: Mac OS X 10.7.3 (11D50b)
Report Version: 9

Interval Since Last Report: 20151 sec
Crashes Since Last Report: 19
Per-App Crashes Since Last Report: 5
Anonymous UUID: 6D77FAA6-9B1C-4221-A945-730C2F50E8DA

Crashed Thread: 0

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
Library not loaded: @rpath/MobileMe.framework/Versions/A/MobileMe
Referenced from: /Library/Application Support/iWork '09/*/SFApplication.framework/Versions/A/SFApplication
Reason: image not found

Binary Images:
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0x384000 - 0xe6efe6 +SFCompatibility (??? - ???) <7D63895C-9F3F-8787-A3EA-F74755F82A4A> /Library/Application Support/iWork '09/*/SFCompatibility.framework/Versions/A/SFCompatibility
0x1594000 - 0x15adffe com.apple.Keynote.sfstyles (1.0 - 1.0) <024F6329-D6C0-C4BC-CACF-511A850BFE05> /Library/Application Support/iWork '09/*/SFStyles.framework/Versions/A/SFStyles
0x15be000 - 0x1a6eff5 com.apple.SFTabular (1.0 - 1.0) <9D4D6DD4-5B94-9C9A-F354-F1D945FB643E> /Library/Application Support/iWork '09/*/SFTabular.framework/Versions/A/SFTabular
0x1c38000 - 0x1cecff7 com.apple.Keynote.sfutility (1.0 - 0.0.1d1) <1BB1B0E3-B12B-4D96-2B0E-91AA42E73AA6> /Library/Application Support/iWork '09/*/SFUtility.framework/Versions/A/SFUtility
0x1d5d000 - 0x1eedff2 com.apple.Keynote.sfdrawables (2.0 - 2.0) <BF36E6AA-8111-135D-1AA6-74846A705D0F> /Library/Application Support/iWork '09/*/SFDrawables.framework/Versions/A/SFDrawables
0x1fab000 - 0x2218fef +SFWordProcessing (??? - ???) <5C5B81D7-8C7A-BA1F-9A56-10A1EC487B37> /Library/Application Support/iWork '09/*/SFWordProcessing.framework/Versions/A/SFWordProcessing
0x233c000 - 0x2386ff4 com.apple.Keynote.SFControls (1.0 - 20030306_1) <98AF7820-547E-1929-E8EF-59ED5F4C6820> /Library/Application Support/iWork '09/*/SFControls.framework/Versions/A/SFControls
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0x243d000 - 0x254afeb com.apple.Keynote.sfrendering (1.0 - 1.0) <76C4D680-18CE-E801-F88B-0856F1A18519> /Library/Application Support/iWork '09/*/SFRendering.framework/Versions/A/SFRendering
0x25ad000 - 0x2635ff9 com.apple.Keynote.proofreader (0 - 1) <16B619AF-7C49-7B13-427C-E9DF6C18DC96> /Library/Application Support/iWork '09/*/SFProofReader.framework/Versions/A/SFProofReader
0x2643000 - 0x26fbffe com.apple.Keynote.sfinspectors (1.0 - 1.0) <C9E135BA-3A75-AEB6-C832-08BB6FBFC677> /Library/Application Support/iWork '09/*/SFInspectors.framework/Versions/A/SFInspectors
0x2758000 - 0x2abbffa com.apple.Keynote.sfcharts (2.0 - 2.0) <8CF5827B-5D9D-CB15-16C6-3CA20E2F5FFF> /Library/Application Support/iWork '09/*/SFCharts.framework/Versions/A/SFCharts
0x2ced000 - 0x2d32feb com.apple.Keynote.SFAnimation (1.0 - 0.0.1d1) <71372FF2-3065-8CAD-C7DE-0D4C62413BF6> /Library/Application Support/iWork '09/*/SFAnimation.framework/Versions/A/SFAnimation
0x2d5f000 - 0x2d89ffb com.apple.Keynote.sflicense (1.0 - 0.0.1d1) <7A450E99-A410-020D-5624-5C993316A3B6> /Library/Application Support/iWork '09/*/SFLicense.framework/Versions/A/SFLicense
0x2da5000 - 0x2e58ff8 com.apple.sf.sfapplication (1.0 - 1.0) <D9892F6A-90ED-F655-CD96-71C396CCAE97> /Library/Application Support/iWork '09/*/SFApplication.framework/Versions/A/SFApplication
0x2ebe000 - 0x2f6bff7 libcrypto.0.9.7.dylib (0.9.7 - compatibility 0.9.7) <7B6DB792-C9E5-3772-8734-8D0052757B8C> /usr/lib/libcrypto.0.9.7.dylib
0x2fb0000 - 0x2fb2fff com.apple.ExceptionHandling (1.5 - 10) <7C514CC4-7951-31CA-AEB3-D4AF49F44AE7> /System/Library/Frameworks/ExceptionHandling.framework/Versions/A/ExceptionHandling
0x3e000000 - 0x3e044fff com.apple.glut (3.4.9 - GLUT-3.4.9) <28FCEDCC-0E24-3F81-BB29-E09CBCD5E047> /System/Library/Frameworks/GLUT.framework/Versions/A/GLUT
0x3f000000 - 0x3f425fee +org.coin3d.Coin.framework (3.0.0a - 3.0.0a) /Library/Application Support/iWork '09/*/Inventor.framework/Versions/C/Inventor
0x8fe0c000 - 0x8fe3eaa7 dyld (195.6 - ???) <3A866A34-4CDD-35A4-B26E-F145B05F3644> /usr/lib/dyld
0x90005000 - 0x90348fff com.apple.MediaToolbox (1.0 - 705.61) <FF915A3D-16F4-3191-A9B2-EF9270104786> /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbox
0x90349000 - 0x90366ff3 com.apple.openscripting (1.3.3 - ???) <8ABD04D6-7B7A-3C39-801E-1630098D5B42> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
0x90367000 - 0x90395fe7 libSystem.B.dylib (159.1.0 - compatibility 1.0.0) <30189C33-6ADD-3142-83F3-6114B1FC152E> /usr/lib/libSystem.B.dylib
0x90396000 - 0x9054aff3 libicucore.A.dylib (46.1.0 - compatibility 1.0.0) <6AD14A51-AEA8-3732-B07B-DEA37577E13A> /usr/lib/libicucore.A.dylib
0x9054b000 - 0x90560fff com.apple.speech.synthesis.framework (4.0.74 - 4.0.74) <92AADDB0-BADF-3B00-8941-B8390EDC931B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x90561000 - 0x90595ff8 libssl.0.9.8.dylib (44.0.0 - compatibility 0.9.8) <567E922C-E64F-321B-9A47-6B18BF481625> /usr/lib/libssl.0.9.8.dylib
0x9067d000 - 0x9069cfff com.apple.RemoteViewServices (1.3 - 44) <243F16F3-FFFE-3E81-A969-2EC947A11D89> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServices
0x90752000 - 0x90752fff com.apple.Accelerate (1.7 - Accelerate 1.7) <4192CE7A-BCE0-3D3C-AAF7-6F1B3C607386> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x9076e000 - 0x90885fe9 com.apple.WebKit (7534.53 - 7534.53.11) <E6C70036-EDDD-368B-A865-349615BB0A89> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x9088a000 - 0x908adfff com.apple.CoreVideo (1.7 - 70.1) <3520F013-DF91-364E-88CF-ED252A7BD0AE> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
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0x9162a000 - 0x918e6ff3 com.apple.security (7.0 - 55110) <2F4FCD65-2A30-3330-99DE-91FE1F78B9FB> /System/Library/Frameworks/Security.framework/Versions/A/Security
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0x92881000 - 0x92a9cff7 com.apple.imageKit (2.1.1 - 1.0) <3A523A4F-BE07-35B1-9A41-523FD27C14D4> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.framework/Versions/A/ImageKit
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Comment

Partridge2K

macrumors newbie
Mar 9, 2012
9
0
Part 2:

0x93357000 - 0x9352efff com.apple.CoreFoundation (6.7.1 - 635.19) <3A07EDA3-F460-3971-BFCB-AFE9A11F74F1> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x935b1000 - 0x936ddff9 com.apple.CFNetwork (520.3.2 - 520.3.2) <58021CA7-0C91-3395-8278-8BD76E03BDCB> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
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0x98e18000 - 0x98e20ff3 libunwind.dylib (30.0.0 - compatibility 1.0.0) <E8DA8CEC-12D6-3C8D-B2E2-5D567C8F3CB5> /usr/lib/system/libunwind.dylib
0x98e21000 - 0x98e83ffb com.apple.datadetectorscore (3.0 - 179.4) <32262124-6F75-3999-86DA-590A90BA464C> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDetectorsCore
0x98e84000 - 0x98e9cff3 com.apple.frameworks.preferencepanes (15.0 - 15.0) <9E5FE337-358F-3B10-955D-B2D2021F732B> /System/Library/Frameworks/PreferencePanes.framework/Versions/A/PreferencePanes
0x98e9d000 - 0x98ee6ff7 libGLU.dylib (??? - ???) <AEA2AD9A-EEDD-39B8-9B28-4C7C1BACB594>
 
Comment

Partridge2K

macrumors newbie
Mar 9, 2012
9
0
Part 3:

/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x98f8a000 - 0x98f98fff libz.1.dylib (1.2.5 - compatibility 1.0.0) <E73A4025-835C-3F73-9853-B08606E892DB> /usr/lib/libz.1.dylib
0x98f99000 - 0x98fa9fff libsasl2.2.dylib (3.15.0 - compatibility 3.0.0) <D6F728DA-990A-32A3-86FA-4A3F4D88E309> /usr/lib/libsasl2.2.dylib
0x98fab000 - 0x98fb4fff libc++abi.dylib (14.0.0 - compatibility 1.0.0) <FEB5330E-AD5D-37A0-8AB2-0820F311A2C8> /usr/lib/libc++abi.dylib
0x990a0000 - 0x993e4ffb com.apple.HIToolbox (1.8 - ???) <9540400F-B432-3116-AEAD-C1FBCFE67E73>
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x993f0000 - 0x99441ff9 com.apple.ScalableUserInterface (1.0 - 1) <3C39DF4D-5CAE-373A-BE08-8CD16E514337> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableUserInterface.framework/Versions/A/ScalableUserInterface
0x99785000 - 0x9985cff6 com.apple.QuickLookUIFramework (3.1 - 500.10) <1E4CDD9B-BF13-375A-AC74-0943F9DA8648> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.framework/Versions/A/QuickLookUI
0x9985d000 - 0x99861ff3 libsystem_network.dylib (??? - ???) <62EBADDA-FC72-3275-AAB3-5EDD949FEFAF> /usr/lib/system/libsystem_network.dylib
0x99b20000 - 0x99b3afff com.apple.Kerberos (1.0 - 1) <D7920A1C-FEC4-3460-8DD0-D02491578CBB> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x99b64000 - 0x99b65ff7 libquarantine.dylib (36.2.0 - compatibility 1.0.0) <3F974196-FBAD-3DBD-8ED0-DC16C2B3526B> /usr/lib/system/libquarantine.dylib
0x99b66000 - 0x99b6fffb com.apple.DisplayServicesFW (2.5.2 - 317) <02BD6AF3-F355-3F68-9DC2-2DA28CE27682> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayServices
0x99b70000 - 0x99b9bfff com.apple.GSS (2.1 - 2.0) <DA24E4F9-F9D4-3CDB-89E4-6EAA7A9F6005> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x99b9c000 - 0x99bbaff7 libsystem_kernel.dylib (1699.24.8 - compatibility 1.0.0) <124A6CE3-3934-3994-9D0A-E85A0C0BF082> /usr/lib/system/libsystem_kernel.dylib
0x99c08000 - 0x99c80ff8 com.apple.CorePDF (3.1 - 3.1) <0074267B-F74A-30FC-8508-A14C821F0771> /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF
0x99d3f000 - 0x99dffffb com.apple.ColorSync (4.7.1 - 4.7.1) <68413C12-2380-3B73-AF74-B9E069DFB89A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
0x99e00000 - 0x99e5dffb com.apple.htmlrendering (76 - 1.1.4) <409EF0CB-2997-369A-9326-BE12436B9EE1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
0x99e5e000 - 0x99f35ffb com.apple.avfoundation (2.0 - 180.30) <6788562E-A9A8-3898-A0F4-66D9BBAE3430> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
0x9a3e4000 - 0x9a41aff4 com.apple.LDAPFramework (3.1 - 120.2) <A8601C27-6134-3AD1-A76C-F65D49183D9E> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x9a41b000 - 0x9a41effd libCoreVMClient.dylib (??? - ???) <2D135537-F9A6-33B1-9B01-6ECE7E929C00> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
0x9a422000 - 0x9a46aff7 com.apple.SystemConfiguration (1.11.2 - 1.11) <CA077C0D-8A54-38DB-9690-5D222899B93D> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x9a46b000 - 0x9a491ffb com.apple.quartzfilters (1.7.0 - 1.7.0) <64AB163E-7E91-3028-8730-BE11BC1F5237> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters.framework/Versions/A/QuartzFilters
0x9a492000 - 0x9a4a2fff com.apple.LangAnalysis (1.7.0 - 1.7.0) <6D6F0C9D-2EEA-3578-AF3D-E2A09BCECAF3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
0x9a4a3000 - 0x9a604ffb com.apple.QuartzCore (1.7 - 270.2) <4A6035C8-1237-37E5-9FFF-1EFD735D8B18> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x9a644000 - 0x9a645fff liblangid.dylib (??? - ???) <C8C204E9-1785-3785-BBD7-22D59493B98B> /usr/lib/liblangid.dylib
0x9a646000 - 0x9a736ff1 libiconv.2.dylib (7.0.0 - compatibility 7.0.0) <9E5F86A3-8405-3774-9E0C-3A074273C96D> /usr/lib/libiconv.2.dylib
0x9a739000 - 0x9a744ffe libbz2.1.0.dylib (1.0.5 - compatibility 1.0.0) <B63F5D07-93B3-3F02-BFB7-472B4ED3521F> /usr/lib/libbz2.1.0.dylib
0x9a745000 - 0x9a855fe7 libsqlite3.dylib (9.6.0 - compatibility 9.0.0) <34E1E3CC-7B6A-3B37-8D07-1258D11E16CB> /usr/lib/libsqlite3.dylib
0x9a856000 - 0x9a85bff7 com.apple.phonenumbers (1.0 - 47) <ADC33EE9-AFEB-3C33-975C-48D828ACB0AD> /System/Library/PrivateFrameworks/PhoneNumbers.framework/Versions/A/PhoneNumbers
0x9a85c000 - 0x9b2efff6 com.apple.AppKit (6.7.3 - 1138.32) <008E7C05-C20C-344A-B51C-4A2441372785> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x9b2f0000 - 0x9b765ff7 FaceCoreLight (1.4.7 - compatibility 1.0.0) <312D0F58-B8E7-3F61-8A83-30C95F2EBEAA> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLight
0x9b766000 - 0x9b77afff com.apple.CFOpenDirectory (10.7 - 146) <58050170-D74E-3670-945D-D8501F67835F> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory.framework/Versions/A/CFOpenDirectory
0x9b77b000 - 0x9b786fff libkxld.dylib (??? - ???) <AD3C0B3E-EBA8-3A85-ADDB-F86613564E2D> /usr/lib/system/libkxld.dylib
0x9b7cb000 - 0x9b8aeff7 libcrypto.0.9.8.dylib (44.0.0 - compatibility 0.9.8) <BD913D3B-388D-33AE-AA5E-4810C743C28F> /usr/lib/libcrypto.0.9.8.dylib
0x9b8af000 - 0x9b8bfff7 libCRFSuite.dylib (??? - ???) <94E040D2-2769-359A-A21B-DB85FCB73BDC> /usr/lib/libCRFSuite.dylib
0x9b8c4000 - 0x9b8c4fff com.apple.Cocoa (6.6 - ???) <5FAFE73E-6AF5-3D09-9191-0BDC8C6875CB> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x9b9f9000 - 0x9bdb3ffb com.apple.SceneKit (2.2 - 125.3) <D4EAD83D-0E86-3159-80D6-C8B53B25B833> /System/Library/PrivateFrameworks/SceneKit.framework/Versions/A/SceneKit
0x9bdb4000 - 0x9bdbbffd com.apple.NetFS (4.0 - 4.0) <AE731CFE-1B2E-3E46-8759-843F5FB8C24F> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x9bdbc000 - 0x9bde9ff7 com.apple.securityinterface (5.0 - 55007) <E5139C3F-23D2-363D-A4A2-B491E55A5439> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInterface
0x9bdea000 - 0x9c033ff7 com.apple.JavaScriptCore (7534.53 - 7534.53.8) <5F799A84-B6B2-398F-B617-285BAA60139F> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x9c1d9000 - 0x9c2f7fec com.apple.vImage (5.1 - 5.1) <7757F253-B281-3612-89D4-F2B04061CBE1> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
0x9c2f8000 - 0x9cc205eb com.apple.CoreGraphics (1.600.0 - ???) <E285B0B6-F9FC-33BC-988F-ED619B32029C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x9cc21000 - 0x9cc21fff com.apple.audio.units.AudioUnit (1.7.2 - 1.7.2) <2E71E880-25D1-3210-8D26-21EC47ED810C> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x9cc22000 - 0x9cc2dffb com.apple.speech.recognition.framework (4.0.19 - 4.0.19) <DFF43AC6-7D21-36C6-97C9-F46411D18032> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
0x9cc2e000 - 0x9cd04aab libobjc.A.dylib (228.0.0 - compatibility 1.0.0) <2E272DCA-38A0-3530-BBF4-47AE678D20D4> /usr/lib/libobjc.A.dylib
0x9cd23000 - 0x9cdbeff3 com.apple.ink.framework (1.3.2 - 110) <F0E9C225-0D20-31D2-AB14-2299CFAE6C2E> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
0x9cdbf000 - 0x9ce33fff com.apple.CoreSymbolication (2.2 - 73.2) <FA9305CA-FB9B-3646-8C41-FF8DF15AB2C1> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolication
0x9ce34000 - 0x9ce35fff libDiagnosticMessagesClient.dylib (??? - ???) <DB3889C2-2FC2-3087-A2A2-4C319455E35C> /usr/lib/libDiagnosticMessagesClient.dylib

Model: MacBookPro8,1, BootROM MBP81.0047.B26, 2 processors, Intel Core i5, 2.4 GHz, 4 GB, SMC 1.68f98
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x802C, 0x384A53463235363634485A2D314734443120
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x802C, 0x384A53463235363634485A2D314734443120
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.100.98.75.19)
Bluetooth: Version 4.0.3f12, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: Hitachi HTS547575A9E384, 750.16 GB
Serial ATA Device: MATSHITADVD-R UJ-8A8
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 2
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0253, 0xfa120000 / 5
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 8
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3
 
Comment

chrfr

macrumors G4
Jul 11, 2009
10,715
4,308
The crash report is telling you that a necessary file is missing. This will probably be resolved with reinstalling, but your copy of iWork is outdated so the version you're using isn't fully Lion compatible so I'd suggest running software update from the Apple menu before you reinstall. If the update doesn't solve your problem, delete iWork from the Applications folder as described above and make sure that you've emptied the trash before you reinstall.
Then, once you've run the installer, run Software Update again.
 
Comment

Partridge2K

macrumors newbie
Mar 9, 2012
9
0
The crash report is telling you that a necessary file is missing. This will probably be resolved with reinstalling, but your copy of iWork is outdated so the version you're using isn't fully Lion compatible so I'd suggest running software update from the Apple menu before you reinstall. If the update doesn't solve your problem, delete iWork from the Applications folder as described above and make sure that you've emptied the trash before you reinstall.
Then, once you've run the installer, run Software Update again.

I updated the software, and then it worked fine however it still said my trial had expired and I need to purchase iWork, so I installed it from the box again but it's still saying my trial has expired. If I delete iWork from the HD and install it again would it work this time?
 
Comment

chrfr

macrumors G4
Jul 11, 2009
10,715
4,308
I updated the software, and then it worked fine however it still said my trial had expired and I need to purchase iWork, so I installed it from the box again but it's still saying my trial has expired. If I delete iWork from the HD and install it again would it work this time?

Directions to remove iwork trial are here: http://support.apple.com/kb/TS3098 (I believe someone above mentioned these steps already.)
 
Comment
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