How do you return an Apple Silicone Case UK?

[r4p4h]

A week ago i bought the Blue iphone 13 pro silicone case from the apple store in meadowhall

this past week i realised how much i hated it. it makes the phone look cheap and the colour is awful.

anyone know how i can go about with returning the phone and getting an exchange or refund?

it's just awful.

please help

 

[iterva]

A week ago i bought the Blue iphone 13 pro silicone case from the apple store in meadowhall

this past week i realised how much i hated it. it makes the phone look cheap and the colour is awful.

anyone know how i can go about with returning the phone and getting an exchange or refund?

it's just awful.

please help

As long as you initiate your return within 14 days I don’t see any issues with returning it. I don’t know if UK consumer law gives you more than 14 days but that is at least what Apple specifies. For more info on how to initiate a return:

Returns & Refunds - Shopping Help

Find out how you can return an item, how long the refund process takes, what to do if your invoice is not with your order, and much more.

www.apple.com

 

[BaggieBoy]

In the UK, any purchase made in store doesn't have a statutory right to return (unless faulty), however many retailers (Apple included) have their own policy that does allow change of mind returns. Buying online is different however, and change of mind returns are allowed.

 

[Lihp8270]

In the UK, any purchase made in store doesn't have a statutory right to return (unless faulty), however many retailers (Apple included) have their own policy that does allow change of mind returns. Buying online is different however, and change of mind returns are allowed.

It’s worth being clear that if bought online you can only insect the goods so much as you could in store.

If opening boxes and fitting it etc isn’t possible in store. You cannot do this at home and return for “change of mind”.

 

[RRC]

It’s worth being clear that if bought online you can only insect the goods so much as you could in store.

If opening boxes and fitting it etc isn’t possible in store. You cannot do this at home and return for “change of mind”.

You can with Apple. If a product’s quality or a case fitment isn’t right or even if you don’t like the colour, they’ll take it back.

 

[Lihp8270]

You can with Apple. If a product’s quality or a case fitment isn’t right or even if you don’t like the colour, they’ll take it back.

That’s an apple thing though, not a consumer rights thing

 

[r4p4h]

You can with Apple. If a product’s quality or a case fitment isn’t right or even if you don’t like the colour, they’ll take it back.

thank you for your reply.

what if i wanted to exchange my silicone case for a magsafe clear case? would it be alright in that case?

 

[RRC]

thank you for your reply.

what if i wanted to exchange my silicone case for a magsafe clear case? would it be alright in that case?

As long as it’s in as new condition you shouldn’t have an issue. Just always be polite and just explain you don’t like the feel of the case and want to exchange it.

I’ve exchanged leather cases before without any issues just to change colour.