So after weeks of waiting I had to return my CTO MBP because it doesn't work without mains power. I've been told the replacement is approved but with no time frame. So far, all that's happened is that Apple have arranged the pick-up of the old machine. My account has nothing in it about a new machine or any other delivery details. What happens next? Do I just have to keep calling After Sales? Anyone have experience of returning a CTO portable and getting a replacement?