How does Amazon return policy works like?

Discussion in 'Buying Tips and Advice' started by darwichee90, Aug 1, 2019.

  1. darwichee90 macrumors newbie

    Joined:
    Feb 26, 2017
    #1
    Hi,

    I tried chatting with Amazon costummer support, but they didn't understand much of what i was trying to say. So i hope maybe someone in here knows the answer.

    For example, if i buy a laptop from amazon.de and it get destroyed within 2 years, how does their return policy works like? For example here in my country if a item get destroyed, then the store have up to 3 times to try to fix the item, if the item is still defective after 3 times of trying fix the issue, then you are allowed to get a full refund from the store.

    How does Amazon handle return cases? I'm asking because i want to buy a razer laptop, but heard so much bad stuff about the laptops. Do i turn to Amazon, or Razer in case something happends?
     
  2. posguy99 macrumors 6502a

    Joined:
    Nov 3, 2004
    #2
    If it gets "destroyed", then no return policy is in effect. Why would it be?

    If it's a defect requiring service, then Razor's policy controls, not Amazon's.
     
  3. darwichee90 thread starter macrumors newbie

    Joined:
    Feb 26, 2017
    #3
    I
    Think you’re getting me wrong . By destroyed I don’t mean accidentally damage cases, I rather mean things like : coolwhine, overheating laptop, throttling and so on.

    Amazon told me in the chat they within 2 years , that they’re are the one handling the warranty part, but I guess that they where not telling the truth then ?

    So if something happened, regardless me buying it from Amazon, I’m only allowed to turn to razer directly?
     
  4. jtara, Aug 2, 2019
    Last edited: Aug 2, 2019

    jtara macrumors 68000

    Joined:
    Mar 23, 2009
    #5
    "return policy" != "warranty". Two different things.

    In the United States. But OP isn't in the United States. EU has different - and much stronger - warranty laws. In the EU, the seller has some responsibility.

    The article below is written from the viewpoint of the UK, but it illustrates the complications of the law.

    https://www.thisismoney.co.uk/money/bills/article-1677034/Two-year-warranty-EU-law.html

    Well, that is a pretty old article! (2009). Here is something newer:

    https://europa.eu/youreurope/busine...s-guarantees/consumer-guarantees/index_en.htm

    Amazon, of course, has to comply with the law, assuming you buy from an EU-based Amazon store. And, indeed, OP stated their intent to buy from the German Amazon store.
    --- Post Merged, Aug 2, 2019 ---
    But why do you want to buy a product that you have heard "so much bad stuff" about?
     

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4 August 1, 2019