how does an applecare repair work?

[miles400]

Hi if I ever needed to take my RMBP to get it repaired by apple and my user account had a password would they be able to bypass it and get in and possibly mess up my programs by accident.

 

[GGJstudios]

Hi if I ever needed to take my RMBP to get it repaired by apple and my user account had a password would they be able to bypass it and get in and possibly mess up my programs by accident.

They're not going to "mess up" your programs. They're only going to do whatever is necessary to fix your problem. Make a backup of your drive before you take it in.

 

[miles400]

They're not going to "mess up" your programs. They're only going to do whatever is necessary to fix your problem. Make a backup of your drive before you take it in.

Well from previous experience I know that they don't know much.

 

[miles01110]

Well from previous experience I know that they don't know much.

Doesn't sound like you actually have any prior experience. It's kind of a moot point anyways - if you want your machine serviced by Apple you run the risk of them "messing up" your programs, although it's not going to happen.

 

[Puevlo]

They will likely need to have access to a user account to confirm the issue is resolved.

 

[mgartner0622]

They will likely need to have access to a user account to confirm the issue is resolved.

Yes, they'll ask you the login information, or if you'd like to create a temporary account/password for them to troubleshoot and test the computer with.