How does Apple keep track of the iPhone replacements you've had?

Discussion in 'iPhone' started by louis0nfire, Aug 31, 2009.

  1. RTiii320 macrumors 6502a

    RTiii320

    Joined:
    Aug 15, 2008
    Location:
    Long Beach, CA
    #2
    They keep track by your account, Every phone that you get is correlated to your AT&T account and all your information. So ALL of the replacements are in their system. Haven't you noticed when you get a replacement from them that they have you fill out a paper that already contains all of your information on it.....They keep track for the account, not phone by phone.
     
  2. FXT 1 macrumors 6502

    Joined:
    Jul 14, 2009
    Location:
    UK
    #3
    In the UK I don't think they care LOL. I've never received any type of form for my past 2 replacements. All I get is a sheet saying they shipped it all the way off to Ireland to run tests and other stuff. Maybe to justify the 4 week wait :mad::rolleyes:
     
  3. The Californian macrumors 68040

    The Californian

    Joined:
    Jan 17, 2009
    Location:
    Surfers Paradise
    #4
    First of all, how is Apple liable because you cracked your screen? Secondly, if by some miracle they do think they're liable for your negligence, what's wrong with just getting the screen ( which IS the broken part ) replaced?

    Thirdly, saying you have battery issues does not guarantee a replacement, I don't know what gave you that idea. They have ways to find out how fast your battery is draining.

    Finally, why are you trying to work the system to get a new iPhone? Why not just take responsibility for your actions? I can understand expecting a replacement for manufacturer defects, but expecting it because of damage you did? That makes no sense.
     
  4. thep33t macrumors regular

    Joined:
    Jun 18, 2009
    #5
    believe it or not, crackled screens are a known defect on the iPhone. Granted, they can probably tell if you dropped it, took a baseball bat to it, or it broke due to their manufacturing flaw...
     
  5. louis0nfire thread starter macrumors 6502

    Joined:
    Feb 22, 2008
  6. The Californian macrumors 68040

    The Californian

    Joined:
    Jan 17, 2009
    Location:
    Surfers Paradise
    #7
    How can a cracked screen that wasn't cracked when you got it be a manufacturer defect? They give you the phone to look at while they process paperwork, so you see it before you accept it. I'm just curious.
     
  7. SFStateStudent macrumors 604

    SFStateStudent

    Joined:
    Aug 28, 2007
    Location:
    San Francisco California, USA
    #8
    Bring your receipt, iPhone, the box and all the accessories to the Apple Store and they'll give you a NIB iPhone; and you'll enjoy the new iPhone experience all over again.....
     
  8. Pattycerts macrumors 6502

    Joined:
    Jul 4, 2007
    #9
    Yes there is a record on your account, but that will not influence their replacement policies in any way. So don't worry about it, the more replacements you get the more you should complain. They're not the ones going back several times just for defects, lol why are you worried about that?
     
  9. army91c macrumors 6502a

    Joined:
    Mar 9, 2009
    #10
    First, if you didn't see the "crack" that was there when you bought it, you're an.... let's just say you deserve to have a cracked iPhone. Plus if you didn't see it until a week later, how do you know it was there when you bought it?
    Second, See first statement.
    Third, you're a liar.... and you expect apple to fix your problem. Karma is a beotch so keep an eye out for her!
     
  10. Jason212 macrumors newbie

    Joined:
    Aug 28, 2009
    #11
    Well maybe the crack is so small he overlooked it in the happiness of having a new iPhone, post a pic of the crack so we can see it.
     
  11. louis0nfire thread starter macrumors 6502

    Joined:
    Feb 22, 2008
  12. dukebound85 macrumors P6

    dukebound85

    Joined:
    Jul 17, 2005
    Location:
    5045 feet above sea level
    #13
    lol iphone screens dont come pre cracked buuuut if it IS such a wide know issue (surely they would know).....why not just tell the genius that as opposed to lying

    solve that riddle for me
     
  13. louis0nfire thread starter macrumors 6502

    Joined:
    Feb 22, 2008
  14. dukebound85 macrumors P6

    dukebound85

    Joined:
    Jul 17, 2005
    Location:
    5045 feet above sea level
    #15
    ok then tell the genious the truth as opposed to lying about it if its such a widely known issue

    the mere fact that you want to blame it on another issue besides the crack is shady if it truely is a manu defect.. see my point?

    anyways best of luck and let us know what happens
     
  15. louis0nfire thread starter macrumors 6502

    Joined:
    Feb 22, 2008
  16. rorschach macrumors 68020

    rorschach

    Joined:
    Jul 27, 2003
    #17
    It's based on serial numbers, not an AT&T account (at least not anymore ... what about the people with original iPhones whose contracts have run out and are now using them as iPods or whatever?)

    At any rate, even if you tell them you have a battery issue, if they see that crack they will ask you about it and then you're gonna have to explain that anyway (since if it was accidental your warranty would be voided anyway, battery issue or not).

    So tell them the truth. Do you really think the genius isn't going to know what's going on? They probably get a who knows how many people a day lying about things that are obviously not true? ("This giant spider crack on the screen, I don't know how it got there! I woke up this morning and somehow it was there!")
     

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