I finally put aside my pride and called Apple a few moments ago. My assistant Tiffany was very sweet and the experience was very delightful and positive. She determined that my trackpad's lack of a physical click is a hardware problem and I need to send my laptop to Apple for repair. She said I should expect a box tomorrow or Monday to send my laptop to Apple. I also mentioned my hinge is very stiff when my computer gets hot after normal use. Many people have told me that my issues would probably get me a brand new laptop instead of the same machine refurbished. I honestly don't care. My laptop is my child and I would be happy with either. My question is, how would Apple decide or notify me of a full replacement? Would they switch over my hard drive? I plan on backing up all my information before sending it. I just have trouble trusting others with my gadgets, even Apple. I know their customer support is fantastic, and my experience has been positive so far. I am just anxious. This is my first Mac, and I love it. The fewer complications there are, the happier I will be. Any ACTUAL EXPERIENCE you have with this subject will be very helpful. It seems my posts lately attract sarcastic jerks who make snarky comments without understanding my problem. Also, about how long did your repair take? Thanks!