Hi all, so I got rid of my Thinkpad W700 and raised some cash for either the W701 or the MacBook Pro 17" WUXGA, as soon as it refreshes and has an IPS screen. Anyway, I'm used to Thinkpads (11 years, 12 Thinkpads) and even though Lenovo bought the ThinkPad division from IBM in 2005, IBM, thank goodness, still handles all the warranty, which has been unbelievably great over the years. I'm interested in how Apple's warranty works. I already know I'll be buying the 3-year coverage, and I keep hearing excellent stuff about it. Every now and then, a horror story comes up, but whatever. I'm mostly interested in the logistics. For example, I work in IT, grew up with computers, and when I call IBM, they won't even make me jump through any hoops if I volunteer the troubleshooting information and it makes sense to them. If it's a part that is deemed to be the problem, and if it is easily replaceable by the customer (i.e. CRU=Customer Replaceable Unit), then IBM sends out a new or refurbished part, along with a pre-paid return shipping label, and the customer is asked to return the defective part to IBM within 30 days. If it is more cumbersome, or if IBM determines that the Thinkpad needs to be repaired by IBM, then it overnights a pre-paid custom-fit box for the Thinkpad, which in turn overnights the customer's unit to IBM. When it's repaired, it gets overnighted back to the customer, all part of the warranty. IBM does not have any Apple stores, so I'm sure they're involved in a lot of cases, but what if I only need a part, or don't live close to a store, or don't like going to stores for whatever reason, how does Apple deal with a defective part, for instance?