How does buying Applecare online work?

Discussion in 'iMac' started by neoelectronaut, Apr 14, 2014.

  1. neoelectronaut macrumors 68030

    neoelectronaut

    Joined:
    Dec 3, 2003
    Location:
    Southeastern Louisiana
    #1
    My girlfriend's first-year warranty on her iMac ends on May 7th, and I'd like to make sure she's covered for any issues as long as possible.

    I see you can buy Applecare on the online Apple Store. How does that work? Does Apple send you a physical kit or do you just get some sort of registration code to use online?
     
  2. Truefan31 macrumors 68040

    Truefan31

    Joined:
    Aug 25, 2012
    #2
    I just call them. Do it over the phone. Receipt is emailed to you or mailed. Easy
     
  3. Macman45 macrumors demi-god

    Macman45

    Joined:
    Jul 29, 2011
    Location:
    Somewhere Back In The Long Ago
    #3
    They mail you a small booklet and register the iMac. To check that it's all gone through, just go to Apple's my product support page to check.
     
  4. laserfan macrumors member

    Joined:
    Jul 13, 2012
    #4
    A friend of mine bought an iMac late 2013 and recently inquired at an Apple store about Applecare and was told that since months have passed since purchase, he would have to bring his iMac into the Apple Store to have it checked-out before they would sell him an Applecare package. Reason being (of course) that otherwise people would wait-and-see if their Mac fails, and then buy Applecare only if it failed and then get it fixed/replaced.

    Is this not true, and that you can get AC w/o proof of a working Mac?
     
  5. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #5
    No, that is not true. You can buy AppleCare any time during the first year of ownership, while your Mac is still under the original warranty. There is no need to bring it to an Apple store for inspection.
     
  6. laserfan macrumors member

    Joined:
    Jul 13, 2012
    #6
    That makes sense to me, particularly as many people live nowhere near an Apple store.

    I do wonder why the guy at our local Apple store would say such a thing then... :eek:
     
  7. martosprint macrumors 6502

    Joined:
    Jun 1, 2010
    Location:
    Florida
    #7
    After I picked up my iMac and took it home I just called the apple care number and bought apple care over the phone.
     
  8. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #8
    It's important to remember that "Genius" is their job title, and not necessarily an indication of their knowledge or experience. They are frequently wrong.
     
  9. smithrh macrumors 68020

    smithrh

    Joined:
    Feb 28, 2009
    #9
    I don't see any place in the post where someone mentioned a job title at all.

    You do know that not everyone that works in an Apple store is a "Genius," right?

    In fact, I'd wager that less than 20% of Apple store staff have the Genius title.
     
  10. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #10
    He may have confused it with AppleCare+ for iPhone that does require an inspection if you buy it in store.

    [​IMG]

    Looks like they want to make sure you have not dunked your iPhone in the toilet first. :)
     
  11. Brian Y macrumors 68040

    Joined:
    Oct 21, 2012
    #11
    I have a feeling your friend isn't really telling the truth. Everyone in an Apple store knows how AppleCare works. Unless he accidentally told them "iPhone", since you *do* have to have your iPhone inspected if adding AC+.
     
  12. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #12
    Yes, I'm well aware of the fact that not everyone who works in Apple Store is a Genius. It was a lighthearted way of indicating that the person in the Apple Store did not know what they were talking about. That fact still stands.
     
  13. laserfan macrumors member

    Joined:
    Jul 13, 2012
    #13
    More likely confusion, and/or he mis-heard (he is hard of hearing, 15 years older than me, and I am old!).

    I'll tell him, he will be glad to know that if he decides to buy it he can do so online... Thanks fellas.
     
  14. campyguy macrumors 68030

    Joined:
    Mar 21, 2014
    Location:
    Portland / Seattle
    #14
    Call or surf to B&H Photo, buy it from them for lots less than Apple's prices. I bought my $349 Applecare for one of my rMBPs from B&H for $244, with free shipping. The box (with all of the instructions) showed up in two days, registration took 5 minutes. Buying anywhere else is a waste of your money.
     
  15. noisycats macrumors 6502a

    noisycats

    Joined:
    Jun 1, 2010
    Location:
    The 'ham. Alabama.
    #15
    AppleCare is simply a serial number that will be attached to your device. You can purchase it from a variety of sources including Amazon and B&H for much cheaper than from Apple. Or if you are specially sporty you can try eBay. In the end you will get a number that you plug into the Apple care site.
     
  16. neoelectronaut thread starter macrumors 68030

    neoelectronaut

    Joined:
    Dec 3, 2003
    Location:
    Southeastern Louisiana
    #16
    I had no idea I could buy the kit from Amazon. $118 is a much better price than $169. I'm having a kit shipped right to her house for her to register.
     
  17. iono11200 macrumors member

    Joined:
    Mar 9, 2012
    #17
    I just scored Applecare for my new iMac from LA Computer for $115 plus shipping vs. $169 from Apple, Initially was going to forgoe it, but for that price it was a no brainer.
     
  18. RCAFBrat macrumors 6502

    Joined:
    Jul 10, 2013
    Location:
    Montreal, QC
    #18
    Not so!

    I wanted to pay cash for AppleCare on my son's iMac so I went to our local Apple Store. The first two sales reps told me the computer would have to be brought in for inspection; the third guy (maybe he was a genius :) ) knew that this was not the case although for some reason he could not activate it in store.

    Activating it at home was a breeze.

    Cheers
     
  19. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #19
    Yeah... its' AppleCare+ for iPhone and iPad that requires the inspection and proof of purchase. I have seen posts before about Apple Store employees confusing the two.
     

Share This Page