iPad How does Refurb. iPad exchange work?

Discussion in 'iPad' started by LanEvo, Oct 30, 2012.

  1. LanEvo macrumors 6502

    Joined:
    Sep 5, 2010
    Location:
    NorCal
    #1
    Hey guys, I ordered a refurbed iPad 3 from Apple, and it arrived with a dent on the top casing this morning. How does it go for me to exchange it? I will be calling later on, have not had the time today, but please let me know?
     
  2. Che Castro macrumors 603

    Joined:
    May 21, 2009
    #2
    I'm sure if you go to an apple store they will replace it with another refurb
     
  3. Ipadlover29 macrumors 6502a

    Joined:
    May 28, 2011
    #3
    I was told refurbs had to be exchanged online and couldn't be done in store. Same with returns for refurbs. Got mine yesterday and it has quite a bit of backlight bleeding. I just an order for another one. Hopefully the second one will be better. I believe you can still do a warranty claim in store if your iPad is dented.
     
  4. LanEvo thread starter macrumors 6502

    Joined:
    Sep 5, 2010
    Location:
    NorCal
    #4
    I am on the phone with them now...
     
  5. Loyola macrumors newbie

    Joined:
    Sep 9, 2004
    #5
    What does backlight bleeding mean? Will it be obvious that there is an issue? Is Apple good when you have the issue with a refurb? I ordered my refurb last night.

    Thanks,

    Kevin
     
  6. Scott2345 macrumors regular

    Joined:
    Oct 5, 2012
    #6
    I hope that's not the case with mine, I'm getting it brought to me overseas.
     
  7. LanEvo thread starter macrumors 6502

    Joined:
    Sep 5, 2010
    Location:
    NorCal
    #7
    I got an exchange from them... They will be mailing it out again to me and I send them the dented one.
     
  8. Ipadlover29 macrumors 6502a

    Joined:
    May 28, 2011
    #8
    It basically means your on black screen you will notice the light coming through the edges. Test this by going in dark room, brightness on highest and view a video or page that is black. In the past I've gotten an iPad 2 brand new that had this defect and they exchanged it in store under warranty. I believe you can only exchange online with refurbs. In my case I just placed an order for a second. This way I can compare the two and keep the best one. I've never had back light bleeding issues from the ones I bought in the store only the ones purchased online, shipped from China directly.
     
  9. Baggio macrumors 6502

    Joined:
    Oct 18, 2012
    #9
    I have exchanged a refurb at the Apple store. It jut has to be under warranty.
     
  10. Scott2345 macrumors regular

    Joined:
    Oct 5, 2012
    #10
    How bad was it dent?
     
  11. LanEvo thread starter macrumors 6502

    Joined:
    Sep 5, 2010
    Location:
    NorCal
    #11
    It was a noticeable sized one right next to the headphones port. If it was really minor, I would just let it go, but it was really noticeable where it took off the silver paint as well. Like a dent chipped off.

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    I don't live near enough to one, and with gas prices... It's not really to my advantage, with the nearest one being an hour away.
     

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