iPad How does Refurb. iPad exchange work?

[LanEvo]

Hey guys, I ordered a refurbed iPad 3 from Apple, and it arrived with a dent on the top casing this morning. How does it go for me to exchange it? I will be calling later on, have not had the time today, but please let me know?

 

[Che Castro]

I'm sure if you go to an apple store they will replace it with another refurb

 

[Ipadlover29]

I was told refurbs had to be exchanged online and couldn't be done in store. Same with returns for refurbs. Got mine yesterday and it has quite a bit of backlight bleeding. I just an order for another one. Hopefully the second one will be better. I believe you can still do a warranty claim in store if your iPad is dented.

 

[LanEvo]

I was told refurbs had to be exchanged online and couldn't be done in store. Same with returns for refurbs. Got mine yesterday and it has quite a bit of backlight bleeding. I just an order for another one. Hopefully the second one will be better. I believe you can still do a warranty claim in store if your iPad is dented.

I am on the phone with them now...

 

[Loyola]

I was told refurbs had to be exchanged online and couldn't be done in store. Same with returns for refurbs. Got mine yesterday and it has quite a bit of backlight bleeding. I just an order for another one. Hopefully the second one will be better. I believe you can still do a warranty claim in store if your iPad is dented.

What does backlight bleeding mean? Will it be obvious that there is an issue? Is Apple good when you have the issue with a refurb? I ordered my refurb last night.

Thanks,

Kevin

 

[Scott2345]

Hey guys, I ordered a refurbed iPad 3 from Apple, and it arrived with a dent on the top casing this morning. How does it go for me to exchange it? I will be calling later on, have not had the time today, but please let me know?

I hope that's not the case with mine, I'm getting it brought to me overseas.

 

[LanEvo]

I got an exchange from them... They will be mailing it out again to me and I send them the dented one.

 

[Ipadlover29]

What does backlight bleeding mean? Will it be obvious that there is an issue? Is Apple good when you have the issue with a refurb? I ordered my refurb last night.

Thanks,

Kevin

It basically means your on black screen you will notice the light coming through the edges. Test this by going in dark room, brightness on highest and view a video or page that is black. In the past I've gotten an iPad 2 brand new that had this defect and they exchanged it in store under warranty. I believe you can only exchange online with refurbs. In my case I just placed an order for a second. This way I can compare the two and keep the best one. I've never had back light bleeding issues from the ones I bought in the store only the ones purchased online, shipped from China directly.

 

[Baggio]

I was told refurbs had to be exchanged online and couldn't be done in store. Same with returns for refurbs. Got mine yesterday and it has quite a bit of backlight bleeding. I just an order for another one. Hopefully the second one will be better. I believe you can still do a warranty claim in store if your iPad is dented.

I have exchanged a refurb at the Apple store. It jut has to be under warranty.

 

[Scott2345]

I got an exchange from them... They will be mailing it out again to me and I send them the dented one.

How bad was it dent?

 

[LanEvo]

How bad was it dent?

It was a noticeable sized one right next to the headphones port. If it was really minor, I would just let it go, but it was really noticeable where it took off the silver paint as well. Like a dent chipped off.

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I have exchanged a refurb at the Apple store. It jut has to be under warranty.

I don't live near enough to one, and with gas prices... It's not really to my advantage, with the nearest one being an hour away.