How does the iPhone Replacement Program Work?

Discussion in 'iPhone' started by teknikal90, Oct 9, 2014.

  1. teknikal90 macrumors 68030

    teknikal90

    Joined:
    Jan 28, 2008
    Location:
    Vancouver, BC
    #1
    How does the iPhone replacement program work nowadays? Do they open a brand new iPhone box? Seeing that it's only been a little while since the iPhone 6 is released...
    I remember getting a replacement for my iPhone 4 a while back... and it came from a dodgy brown box...and the quality just wasnt the same.... the screen wasnt as good as the original and it just didnt 'feel' as solid.

    Anyone had their iPhone 6 exchanged that can chime in?
     
  2. eyoungren macrumors P6

    eyoungren

    Joined:
    Aug 31, 2011
    Location:
    Phoenix • 85037
    #2
    I don't have an iPhone 6 or 6+ but I've had my iPhone 5 replaced twice, the last time being late August of this year.

    Replacements come in a white box. They are either a mix of new or refurb phones. Refurbs go through the same process as new phones as far as quality testing. They get a new case and every part that fails testing is replaced. Refurbs are indistinguishable from new.

    Being that the iPhone 6/6+ is less than two months old your chances of white box replacement as new will probably be pretty good though.
     
  3. sillywabbit macrumors 6502a

    Joined:
    Nov 10, 2012
    #3
    How does the iPhone Replacement Program Work?

    This time it is a "dodgy" white box.

    ----------

    Also, if you play the "exchange game" because of a very slight/minor cosmetic issue, you might get something worse.

    Just letting you know.

    ----------

    Apple Quality Control has been seriously lacking.
     
  4. Gav2k macrumors G3

    Gav2k

    Joined:
    Jul 24, 2009
    #4
    Replacements are made up of the following...

    1, brand new devices made specifically for warranty stock.
    2, re manufactured iPhones from devices that have failed initial production line qc.
    3, remanufactured device return's

    The remanufactured devices from 2&3 will be perfect in condition so you shouldn't worry. Option 3 also changes during the devices cycle switching to a recycle option where by if the device is returned it is sent for recycling rather than being retooled.

    Tbh op try finding one manufacturer that offers the same service as apple. Trust me you won't.
     
  5. Night Spring macrumors G5

    Night Spring

    Joined:
    Jul 17, 2008
    #5
    Actually, Bose comes pretty close. If the cord on their earphones break, or if the ear pads on their headphones wear out, a phone call and they'll mail out a replacement. Or if there is a Bose store near you, you can walk in and get a replacement.
     
  6. teknikal90 thread starter macrumors 68030

    teknikal90

    Joined:
    Jan 28, 2008
    Location:
    Vancouver, BC
    #6
    my iphone 6 glass/display assembly is loose.
    as much as i want to keep it as it's fully functional....
    i cant bear spending $1100 on a phone (128gb space grey + apple care) and having a loose screen like that... it makes the phone seem bent...which it isnt
    but then everything else is perfect... screen is AMAZING... which is the most important thing for me.
     
  7. erzhik macrumors 6502

    Joined:
    Dec 2, 2010
    #7
    They are very easily distinguishable from new. My 2 replacements (in a row) of iPhone 5 had screen coming off. Refurbished phones clearly go through a completely different process and different line.
     
  8. Gav2k macrumors G3

    Gav2k

    Joined:
    Jul 24, 2009
    #8
    Was referring to phone manufacturers lol
     
  9. eyoungren macrumors P6

    eyoungren

    Joined:
    Aug 31, 2011
    Location:
    Phoenix • 85037
    #9
    My brand new iPhone 5 that I got in late August as a replacement is statistically speaking a refurb.

    It is superior in build quality and function then the iPhone 5 it replaced, which I got in November 2012 as a replacement for my launch day iPhone 5.

    As in any mass refurbishment/recycling program there are a number of phones that fall through the cracks. But generally speaking my statement is correct.
     
  10. teknikal90 thread starter macrumors 68030

    teknikal90

    Joined:
    Jan 28, 2008
    Location:
    Vancouver, BC
    #10
    So.... anyone with a 6 replacement that's 100% happy ?
     
  11. jasonc11 macrumors newbie

    Joined:
    Jul 9, 2009
    #11
    Totally Happy

    Had to have a 2 day old iPhone 6 replaced a week and a half ago. Replacement came out of the little white box but a check on the serial # shows it was actually manufactured two weeks prior to the one I had turned in, was BRAND NEW and no issues at all.
     

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