How easy is it to return 27in i5 bought from online apple store?

Discussion in 'iMac' started by steadcd, Jan 10, 2010.

  1. steadcd macrumors member

    Joined:
    Mar 26, 2008
    Location:
    Birmingham, UK
    #1
    Can those who have ordered from uk online apple store and had to return give me a bit if info, I've read a courier will pick up any returns, is this easy and how much of a time slot can you specify?

    I'm interested as I'm thinking about ordering a 27in i5 in a few weeks online. I've had 2 from the physical apple store, week 49 and 46 with problems and it's a pain lugging them to and from apple store. Also I figure I will get a more recent batch by ordering online. Just want to know if I do need to return from the online store it's not too much hassle. Also if it needs a warranty repair after 2 weeks can you take it to the store if it might be a quick job? Any advice appreciated.
     
  2. sparkie1984 macrumors 68000

    Joined:
    Dec 20, 2009
    Location:
    a small village near London
    #2

    unsure exactly mate, but know where your coming from!!

    im on my 3rd that ive had to lug to the apple store in london, hour drive each way!!! i should think you could take it there for repair but id think youd have to contact online for a return, then dont you drop it off to whoever their courier is??
     
  3. peskaa macrumors 68020

    peskaa

    Joined:
    Mar 13, 2008
    Location:
    London, UK
    #3
    It's easy. You call them up (0800 048 0408, Option 3, Option 2, then input your web order number). Tell then you want a return or replacement (obviously this is within 14 days of getting it) and why.

    DHL then call you to organise a pick up, on a day that suits you, for a morning or afternoon slot (ie: between 9 and 1, and 1 and 5).
     
  4. steadcd thread starter macrumors member

    Joined:
    Mar 26, 2008
    Location:
    Birmingham, UK
    #4
    Great thanks for response, I got a refund for my 2nd today. Think I will order online next time in a month or so as returning sounds easier if they pick it up from you door, my wife's in a few days a week so if you can pick a morning or afternoon that's great.
     

Share This Page