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powerslave65

macrumors 6502
Original poster
Mar 21, 2011
394
211
Sherman Oaks CA
Considering the historically large number of iDevices that are grey in color, how is it that they are the last to get shipped? White used to be the color shorted not grey! Serious head scratcher!
 
Because Apple is great at making products, horrible at customer service and test groups. They follow the beat of their own drum and honestly could careless on how fix their customer service issues with the past couple releases their preorders have been all jacked up.

The supply for this particular watch was probably extremely limited which makes no sense when you have Apple doing multiple keynotes about the watch. They should have easily had devices made, in stores and ready to the 24th release. Unfortunately they don't relay information to their support teams well enough either. Call and get an answer, call the next person and get a different answer. Yet the real answer is NO ONE KNOWS ANYTHING! Pretty sad.
 
Considering the historically large number of iDevices that are grey in color, how is it that they are the last to get shipped? White used to be the color shorted not grey! Serious head scratcher!

If the forum is any indication, Apple made 7 Space Grey models, +/- 5. :)

FWIW, that's the model that I ordered at 12:03 A.M., and I'm still stuck in processing.
 
If the forum is any indication, Apple made 7 Space Grey models, +/- 5. :)

FWIW, that's the model that I ordered at 12:03 A.M., and I'm still stuck in processing.

I have email confirmation at xx:03AM as well and no updates. My bet is that the space grey sport accounted for 40% of total apple sales if you ignore choices in band and just look at the watch body. I think I saw the sport was 60% of total sales initially.

It's sad that 2 minutes late doesn't get it on first day especially when my Apple Store app was still showing store down at 3:01AM.
 
If the forum is any indication, Apple made 7 Space Grey models, +/- 5. :)

FWIW, that's the model that I ordered at 12:03 A.M., and I'm still stuck in processing.

I thought the white sports watch would be sold out first like the iPhone was, not the other way around. Should have paid attention to the fact that it was at the back of the virtual rack on the website. They warned us! :D
 
I thought the white sports watch would be sold out first like the iPhone was, not the other way around. Should have paid attention to the fact that it was at the back of the virtual rack on the website. They warned us! :D

Exactly!

There's just no rhyme (unless you read the "I got 99 problems but a White Sport Band ain't one" thread, which I hope takes on a life of it's own) or reason, but that's not a surprise. We go through this every year with the iPhone and iPad, and judging by the posts today, MR has hit the tipping point - people are swinging back and forth between rage, despair and humor. Totally entertaining.
 
Because Apple is great at making products, horrible at customer service and test groups. They follow the beat of their own drum and honestly could careless on how fix their customer service issues with the past couple releases their preorders have been all jacked up.

The supply for this particular watch was probably extremely limited which makes no sense when you have Apple doing multiple keynotes about the watch. They should have easily had devices made, in stores and ready to the 24th release. Unfortunately they don't relay information to their support teams well enough either. Call and get an answer, call the next person and get a different answer. Yet the real answer is NO ONE KNOWS ANYTHING! Pretty sad.

Frankly the support teams *shouldn't* know anything at this date because you've already got the information on your account. Your watch will be delivered between the dates given... what more do you need to know? I'll never understand this insistence that some mythical ultra efficient customer service operation should be at the beck and call of every single person that orders from Apple. What's asked for (and, in many cases, demanded) simply isn't deliverable in the real world no matter how much resource you throw at it.

Prime example: slamming Apple for 'customer service issues'. Really? Tell you what, find another retailer that deals in anything even approaching the same volume and complexity of supply chain management that does better. Is it perfect? No, of course not but if you've got any experience whatsoever in how those sorts of operations work you'd realise how unrealistic expectations like these are.

Back to the OP, the simple answer is we don't know but I think I can maybe take a guess as to what the hold-up is. Looking through pre-order threads it looks like there's also a supply problem with stainless steel watches with the black sport band. That would suggest that, for whatever reason, there's a shortage of that particular band. We also know that the sports bands do have variations in manufacturing / materials as the weights vary with black being the lightest. It's not therefore unreasonable to assume Apple ran into yield issues on that particular band which is having a knock-on effect. As they're not adjusting delivery date ranges for those models it'd be a fair assumption that whatever issues they may have had have been resolved and everyone that ordered will still get them, just maybe a few days after some other models get delivered.
 
I keep hearing everyone say not that many, but mine will be shipped for a 4/24 pickup from my local UPS hub. I think there are more than people think. I think many people will get theirs but the notifications are running a little late.
 
Back to the OP, the simple answer is we don't know but I think I can maybe take a guess as to what the hold-up is. Looking through pre-order threads it looks like there's also a supply problem with stainless steel watches with the black sport band. That would suggest that, for whatever reason, there's a shortage of that particular band. We also know that the sports bands do have variations in manufacturing / materials as the weights vary with black being the lightest. It's not therefore unreasonable to assume Apple ran into yield issues on that particular band which is having a knock-on effect. As they're not adjusting delivery date ranges for those models it'd be a fair assumption that whatever issues they may have had have been resolved and everyone that ordered will still get them, just maybe a few days after some other models get delivered.

Probably a good guess. But if there was a supply constraint then don't offer it yet. if you are outta cheeseburgers you take it off the menu.
 
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