How get a brand new iPhone instead a refurbished one

Discussion in 'iPhone' started by Qonix, Jun 17, 2013.

  1. Qonix macrumors member

    Joined:
    Dec 6, 2012
    #1
    So, here is my story with iPhone 5..

    First one: had a problem to home button. replaced with a refurbished
    Second one: had a problem with the screen. replaced with a refurbished
    Third one: had a problem with the battery. replaced the battery

    Now this third one seems to have signal problems..

    So, I'm tired to get refurbished and apparently always defective devices.

    Here are 2 videos where they say "after the 3rd one refurbished, they will give a BRAND NEW one"
    http://www.youtube.com/watch?v=PG0odfrzgAU
    http://www.youtube.com/watch?v=oidGy2PaG9k

    So.. Is there any Apple policy? So next time I'll go to apple store I can ask for a brand new one?
     
  2. jer04 macrumors regular

    jer04

    Joined:
    Nov 17, 2012
    Location:
    Townsville, Australia
    #2
    I don't know if it's the policy but I got a new unit in retail box with plastic wrap after having problems with 3 replacement 4s, nearly 8 months ago.

    BTW, I called Applecare instead of going into an Apple store.
     
  3. Qonix thread starter macrumors member

    Joined:
    Dec 6, 2012
    #3
    can you give me the number?
    I didn't bought the applecare+, does it works for me too?
     
  4. lelisa13p macrumors 68000

    lelisa13p

    Joined:
    Mar 6, 2009
    Location:
    Atlanta, GA USA
    #4
    If you didn't buy Applecare+, you can't expect to qualify for the same benefits as those who did.
     
  5. jer04 macrumors regular

    jer04

    Joined:
    Nov 17, 2012
    Location:
    Townsville, Australia
    #5
    hmmm, i'm in australia, so i just called the apple support number listed on apple australia page. i didn't have applecare protection plan. there is no applecare+ in australia and at the time, there wasn't an apple store in my city, that might be the reason why i got the phone replaced via mail for free, well 3 times, then they just gave me a new unit.

    in regards to getting a free brand new unit, i don't think it has much to do with whether you have applecare+. as long as you are under warranty and keep getting phones with problems, you might have a chance. just call apple and complain, see if they will give you a new unit instead.
     
  6. ogremoustro macrumors 6502a

    ogremoustro

    Joined:
    Aug 17, 2011
    Location:
    Los Angeles, CA
    #6
    If you are within your warranty period, they will replace your phone unless the phone is water damaged or was accidentally damaged.

    1-800-694-7466
     
  7. Interstella5555 macrumors 603

    Interstella5555

    Joined:
    Jun 30, 2008
    #7
    You can't look up a phone number?
     
  8. nhlfreak98 macrumors 6502

    Joined:
    Apr 16, 2013
    #8
    I got my iphone replaced 2 already I have an appointment this week bc I'm having problems will I get a new one or refurb since it's been 3 times
     
  9. Tyler23 macrumors 603

    Tyler23

    Joined:
    Dec 2, 2010
    Location:
    Atlanta, GA
    #9
    What kind of problems are you having?

    It'll likely be a refurb, but you could always ask them given the past issues. I've found that refurbs are generally of as good if not better quality than brand new units.
     
  10. nhlfreak98 macrumors 6502

    Joined:
    Apr 16, 2013
    #10

    Wifi is dropping, battery and messages won't send. I talked to them last week and they refuse to replace it idk why they won't they say restore will fix I did that and told them
     
  11. Robster3 macrumors 68000

    Joined:
    Dec 13, 2012
    #11
    I have had 5 iPhones and never had a problem, as much as i like them if i had your problem i would be getting something else, especially as i would have to mail in.
     

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