So, here is my story with iPhone 5.. First one: had a problem to home button. replaced with a refurbished Second one: had a problem with the screen. replaced with a refurbished Third one: had a problem with the battery. replaced the battery Now this third one seems to have signal problems.. So, I'm tired to get refurbished and apparently always defective devices. Here are 2 videos where they say "after the 3rd one refurbished, they will give a BRAND NEW one" http://www.youtube.com/watch?v=PG0odfrzgAU http://www.youtube.com/watch?v=oidGy2PaG9k So.. Is there any Apple policy? So next time I'll go to apple store I can ask for a brand new one?