How get a brand new iPhone instead a refurbished one

Qonix

macrumors member
Original poster
Dec 6, 2012
89
0
So, here is my story with iPhone 5..

First one: had a problem to home button. replaced with a refurbished
Second one: had a problem with the screen. replaced with a refurbished
Third one: had a problem with the battery. replaced the battery

Now this third one seems to have signal problems..

So, I'm tired to get refurbished and apparently always defective devices.

Here are 2 videos where they say "after the 3rd one refurbished, they will give a BRAND NEW one"
http://www.youtube.com/watch?v=PG0odfrzgAU
http://www.youtube.com/watch?v=oidGy2PaG9k

So.. Is there any Apple policy? So next time I'll go to apple store I can ask for a brand new one?
 

jer04

macrumors regular
Nov 17, 2012
234
4
Townsville, Australia
So, here is my story with iPhone 5..

First one: had a problem to home button. replaced with a refurbished
Second one: had a problem with the screen. replaced with a refurbished
Third one: had a problem with the battery. replaced the battery

Now this third one seems to have signal problems..

So, I'm tired to get refurbished and apparently always defective devices.

Here are 2 videos where they say "after the 3rd one refurbished, they will give a BRAND NEW one"
http://www.youtube.com/watch?v=PG0odfrzgAU
http://www.youtube.com/watch?v=oidGy2PaG9k

So.. Is there any Apple policy? So next time I'll go to apple store I can ask for a brand new one?
I don't know if it's the policy but I got a new unit in retail box with plastic wrap after having problems with 3 replacement 4s, nearly 8 months ago.

BTW, I called Applecare instead of going into an Apple store.
 

Qonix

macrumors member
Original poster
Dec 6, 2012
89
0
I don't know if it's the policy but I got a new unit in retail box with plastic wrap after having problems with 3 replacement 4s, nearly 8 months ago.

BTW, I called Applecare instead of going into an Apple store.
can you give me the number?
I didn't bought the applecare+, does it works for me too?
 

jer04

macrumors regular
Nov 17, 2012
234
4
Townsville, Australia
can you give me the number?
I didn't bought the applecare+, does it works for me too?
hmmm, i'm in australia, so i just called the apple support number listed on apple australia page. i didn't have applecare protection plan. there is no applecare+ in australia and at the time, there wasn't an apple store in my city, that might be the reason why i got the phone replaced via mail for free, well 3 times, then they just gave me a new unit.

in regards to getting a free brand new unit, i don't think it has much to do with whether you have applecare+. as long as you are under warranty and keep getting phones with problems, you might have a chance. just call apple and complain, see if they will give you a new unit instead.
 

nhlfreak98

macrumors 6502
Apr 16, 2013
394
5
I got my iphone replaced 2 already I have an appointment this week bc I'm having problems will I get a new one or refurb since it's been 3 times
 

Tyler23

macrumors 603
Dec 2, 2010
5,651
152
Atlanta, GA
I got my iphone replaced 2 already I have an appointment this week bc I'm having problems will I get a new one or refurb since it's been 3 times
What kind of problems are you having?

It'll likely be a refurb, but you could always ask them given the past issues. I've found that refurbs are generally of as good if not better quality than brand new units.
 

nhlfreak98

macrumors 6502
Apr 16, 2013
394
5
What kind of problems are you having?



It'll likely be a refurb, but you could always ask them given the past issues. I've found that refurbs are generally of as good if not better quality than brand new units.

Wifi is dropping, battery and messages won't send. I talked to them last week and they refuse to replace it idk why they won't they say restore will fix I did that and told them
 

Robster3

macrumors 68000
Dec 13, 2012
1,987
0
So, here is my story with iPhone 5..

First one: had a problem to home button. replaced with a refurbished
Second one: had a problem with the screen. replaced with a refurbished
Third one: had a problem with the battery. replaced the battery

Now this third one seems to have signal problems..

So, I'm tired to get refurbished and apparently always defective devices.

Here are 2 videos where they say "after the 3rd one refurbished, they will give a BRAND NEW one"
http://www.youtube.com/watch?v=PG0odfrzgAU
http://www.youtube.com/watch?v=oidGy2PaG9k

So.. Is there any Apple policy? So next time I'll go to apple store I can ask for a brand new one?
I have had 5 iPhones and never had a problem, as much as i like them if i had your problem i would be getting something else, especially as i would have to mail in.