How good is Apple Care+ with accidental damage?

Discussion in 'MacBook Pro' started by totn, Dec 10, 2018.

  1. totn macrumors newbie

    Joined:
    Nov 20, 2018
    #1
    Say I drop my MBP and it becomes completely unusable or i spill water and it becomes non-responsive. Would Apple replace it with a new machine no questions asked? Is there any exclusion criteria?
     
  2. PROFESS0R macrumors regular

    Joined:
    Jul 30, 2017
    #2
    Apple will likely replace it with a refurbished machine, not a new one. If you want the details, look up "AppleCare + warranty contract" and read the details.

    Joe
     
  3. chrfr macrumors 604

    Joined:
    Jul 11, 2009
    #3
    In most cases they'll repair your existing computer, rather than replace it.
     
  4. _Kiki_, Dec 10, 2018
    Last edited: Dec 10, 2018

    _Kiki_ macrumors 6502a

    Joined:
    Aug 13, 2017
    #4
    AppleCare+ for MacBook Air, MacBook, and MacBook Pro includes:
    • Three years (total) limited hardware warranty.
    • Three years (total) technical support.
    • Coverage for two incidents of accidental damage (subject to a service fee of $99 for screen damage or $299 for other damage)
    so it's not good, better buy insurance from other source to cover all costs, replacement or even money back
     
  5. IdentityCrisis Suspended

    Joined:
    Sep 9, 2018
    #5
    If its not physically damaged. If it is, it will be replaced.
     
  6. Dr.Duct_Mossburg macrumors newbie

    Joined:
    Feb 11, 2016
    #6
    I can only speak for my experience which is restricted to my iMac. My cord was running to the wall from my desk and my dog ran by and took it with him. Needless to say the computer went with the cord. Screen, back casing and one of the boards inside had to be replaced. I walked in, paid the deductible... Had a few laughs and came back to get my computer 3 days later. Worth every penny.
     
  7. SergArtz macrumors newbie

    Joined:
    Nov 14, 2018
  8. deadworlds, Dec 20, 2018
    Last edited: Dec 22, 2018

    deadworlds macrumors 65816

    deadworlds

    Joined:
    Jun 15, 2007
    Location:
    Citrus Heights,CA
    #8
    Neither AppleCare nor AppleCare+ covers theft.
     
  9. cynics macrumors G4

    Joined:
    Jan 8, 2012
    #9
    AppleCare with theft/loss protection only applies to iPhones (I believe, not MB's anyway) and requires a police report (at least where I live).
     
  10. mick2 macrumors member

    Joined:
    Oct 5, 2017
    Location:
    UK
    #10
    err, no it doesn't
     
  11. deadworlds macrumors 65816

    deadworlds

    Joined:
    Jun 15, 2007
    Location:
    Citrus Heights,CA
    #11
    That’s why is said “nor” as in does not.
     
  12. mick2 macrumors member

    Joined:
    Oct 5, 2017
    Location:
    UK
    #12
    OK, in that case you're missing the word 'Neither' at the start of your sentence. The way you wrote it suggests the opposite of what you actually meant. But we agree; AppleCare does not cover theft.
     

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11 December 10, 2018