iPad Pro How hard is it to replace an iPad Pro 10.5 for yellow line in the screen?

Discussion in 'iPad' started by Escamilla16, May 15, 2018.

  1. Escamilla16, May 15, 2018
    Last edited: May 15, 2018

    Escamilla16 macrumors newbie

    May 15, 2018
    I bought my iPad Pro around one month ago, I noticed the line like 2 weeks ago, it hasn’t gone away and I already tried letting it full brightness with a white background overnight, it didn’t help. The line is faint, but it’s there. Another thing is that Airdrop absolutely sucks on this iPad, it doesn’t work anywhere except at my house, and even it isn’t as good as it was on my freaking 4th gen iPad, it worked beautifully on it. But this iPad has problems for example at college where everyone uses airdrop on the same network and it works perfectly for them, it takes a long time to see the available devices in airdrop and when I tap on one it never actually shares the file, it just stays in waiting... But I don’t know how to prove that at the Apple Store. I don’t have Apple care +.

    And is it worth it to replace a brande new iPad with a refurbished one? Is a refurbished one different from a new one?

    Thank you

    Edit: and one more thing, do I have to give the box in which my iPad originally came in? What about the charger do I also have to give it? And does the refurbished iPad come with dents or scratches on the screen?

    I also compared my iPad’s screen to another identical iPad and I did notice the difference, the screen on the other iPad was flawless and had no yellow line whatsoever.
  2. DeltaMac macrumors G3


    Jul 30, 2003
    Take your iPad Pro to an Apple store. They will give you some choices, as you likely have a defective screen, which would be covered under warranty.
    All Apple devices come with a 12 month warranty, which would cover repair or replacement for factory defects (AppleCare + would probably not apply anyway, unless you have accidental damage/dropped/cracked screen, etc.)
    Use it.
  3. Escamilla16 thread starter macrumors newbie

    May 15, 2018
    I’ll go to an Apple store, the line is there, there’s no denying it, but I suspect that they will bitch about it and try not to replace my iPad. And do you know if I have to hand in my original box? I have never had a refurbished Apple product so I have no idea on what to expect.
  4. aakshey macrumors 65816


    Jun 13, 2016
    If you’re in the West they’ll probably replace on the spot. Box or accessories not needed.
  5. simonmet macrumors 68000


    Sep 9, 2012
    A line is a major defect. They’ll replace it no questions asked!
  6. CrazyForCashews macrumors 6502

    Apr 1, 2018
    If it's still under warranty then it should be a no brainer.

    AFAIK Apple makes warranty claims as easy as pie. They hand out replacement devices out like candy.
  7. Newtons Apple Suspended

    Newtons Apple

    Mar 12, 2014
    Jacksonville, Florida
    IF there is a defect in your screen, Aplle will replace it. They will not bitch about it, they will honor their warranty. Your refurb will be as new. Look at it closely before you leave and put this behind you.
  8. Escamilla16, May 17, 2018
    Last edited: May 17, 2018

    Escamilla16 thread starter macrumors newbie

    May 15, 2018
    Do they replace it on the spot or do I have to wait some days? Because I use it for college and I can’t go without my iPad.
  9. ericwn macrumors 68020

    Apr 24, 2016
    You should have that conversation with Apple. What they can do locally depends on certain factors that nobody but them will know.
  10. Newtons Apple Suspended

    Newtons Apple

    Mar 12, 2014
    Jacksonville, Florida
    It depends.

    First of all do an encrypted backup via iTunes before going to the Apple Store.

    They will either replace it on the spot or repair it. If they are going to repair they might do it in the store while you wait but they also may have to send it in to be repaired.

    They will not give you a loaner while yours is getting replaced.

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