I just got mine today, and I was able to get mine for free, sort of.. This is what I did, whether or not it works for you is really just luck. Call up ATT and make sure you are nice, but sound frustrated at the same time to the employee. I said that I have been a loyal customer and that I have terrible reception issues in my apartment and its to the point where I drop about 20-30 calls a day and I have just 1 bar of reception anywhere in my apartment. I told her that I like ATT for the people working at ATT, but despise their reception issues. I also noted that I was only with ATT because I have an iPhone and that as soon as the iPhone is offered at Verizon (if that ever happens), I will be jumping ship because it is unacceptable for me not to get reception in my own apartment. I then said how I couldn't bring myself to drop $149.99 on a device that pretty much does what I already pay ATT for which is provide me service, and that I shouldn't have to pay them MORE because they have terrible service in my area. I also threw in how I had been reading online (engadget, gizmodo, and here) how some "loyal" customers had gotten vouchers for free MicroCells and they were able to just waltz into an ATT store and get one for free. I was polite, yet still came off frustrated, and also tried to make the girl I was working with understand what it is like to be in my situation and how frustrating it is, and luckily it worked. She was unable to physically send me a MircroCell because she had said that it specifically said in their systems that they were under NO circumstances to give credit/award MicroCells under any means. However because I had presented my issue as nicely and understanding as possible, she credited my bill for 150 dollars, and so when I would go to the ATT store today and buy the MicroCell, it would essentially break-even. In my case notes she wrote that she was "crediting my account because the customer had complained of reception issues, and has been having this problem for a long time." She then told me she did this just so both she, nor I would get in trouble, or arouse suspicion. All in all, people like her make me actually not hate ATT as much as I do. The success of getting one of these MicroCells for free is really just based on getting lucky and getting someone who actually cares about their customers. Just make sure to intelligently present yourself and your case. Many people think calling up Customer Service and being a complete ******* will get you places just because you're acting "enraged". You'll catch more flies with honey than vinegar.