So what happened to me was I sent my 2g 4gb in for repair. I had originally called and stated that the 2.0 firmware was acting up. The rep was an idiot and suggested at return for repair. I agreed since my warranty was getting ready to go out. I mean the worse that could happen would be to get my phone back. Whoopie right? Well I got mine back, as expected, it had been jailbroken on 1.1.4 after all hehe. Well the black plastic piece that covers the antennas was broken off. I called apple as soon as I picked it up from FedEx and they offered me a brand new one (2g, 1g whatever you want to call it) as a replacement. I said that would be cool, since I wasn't all that impressed with the 3g's yet (they had only been released a week earlier at this point). A day later I received an email from Corporate Customer Relations offering me a 8gb Black (duh) 3g instead, or a white one for 100$. I wont give out the names on here, but she offered me it due to the fact they no longer have the 4gb's new, nor really any other 1g's new, just "new" aka refurb. I said that would be fine (its free right?). Well turns out she left sick shortly after and I was unable to get a hold of her again via email or her direct number. I called daily and asked if there was anything someone else could do. They kept saying that since she was handling my case that I would have to talk to her directly. So timeframe: Thursday (July 24th): Get the phone back, call apple. Friday: Get email from corp. Replied. Sat and Sun: Apple corp. is closed. Mon - Wed: Called and tried to get a hold of her, not to mention voicemails and emails. Thursday: Called corporate's main number (Google it). Got through to someone that is finally willing to help me since she was out of office. He offered me the white 16gb for free since it took so long. Friday: White iPhone 3g shipped overnight from Apple. FedEx label was emailed to mail to send my old damaged one in. Once they received tracking info he placed the order. Monday: Activated. Thats how I got my iPhone 3g for free. All I can say is I am really impressed how Apple handled a mistake by a rep and a repair center. Renewed my faith. Only problem is when I got the white one, where the white meets the chrome trim ring its rough and it feels like the screen isnt flat... its not really noticeable. But I did mention it to my case manager and she sent me a free case of my choice from the Apple store. Which was nice, but ended up not using it. Oh and just to prove that this really happened somewhat: go to: http://www.apple.com/orderstatus iPhone: 7090049119 Case: 7090834618 My zip is 25015 I wasn't going to post this originally, but with the way Apple is going down hill with this due to firmware issues, I thought I would post it and show that they do in fact care about their customers in the end.