A friend of mine had a ZEN a year or two ago. The build quality was poor, and the interface was absolutely horrible. I had a Creative MP3 player myself ages ago, and I had to get 3 replacements before I got a working one. My sister had the same player, her's broke one or two times. I try to stay away from Creative's MP3 players, but to be fair, my experiences are all more than a year old.