How is this possible? (MacBook won't recognize battery)

iEugene

macrumors regular
Original poster
Apr 18, 2006
137
0
AZ
My friend has a MacBook that has worked flawlessly for months, until one day it suddenly wouldn't turn on, unless you plugged the MagSafe adaptor in. If the power supply comes out, the computer shuts down instantly.

The picture in her top right menu bar is this when plugged in with the MagSafe




Notice how the symbol where the battery is supposed to be is just an X. I have NEVER seen this and am not sure if there is anything I or her can physically do to solve it, other than sending it back to Apple.

Does anyone have any advice or thoughts of what to do? Or is this a "send it to Apple" thing?
 

siurpeeman

macrumors 603
Dec 2, 2006
6,313
18
the OC
you get this "x" when the battery isn't connected to the macbook/macbook pro. this is something you need to send to apple to fix. there's something preventing the macbook from registering the battery, and apple needs to fix it. the other possibility i can think of is that the batter is completely dead. maybe you could try putting in another macbook battery to see if the problem still occurs.
 

DoFoT9

macrumors P6
Jun 11, 2007
17,532
31
Singapore
this happens when i unplug my battery, the X comes up. i have no idea why this is no longer working when the battery is plugged in. maybe take it in to apple and show them, might get a new battery out of it :)
 

devman

macrumors 65816
Apr 19, 2004
1,240
4
AU
My friend has a MacBook that has worked flawlessly for months, until one day it suddenly wouldn't turn on, unless you plugged the MagSafe adaptor in. If the power supply comes out, the computer shuts down instantly.

The picture in her top right menu bar is this when plugged in with the MagSafe
Exact same thing happened with my son's computer. It was working flawlessly for months too. Take it in. My battery was swapped without them even looking at it.
 

wolverinewizard

macrumors member
Aug 2, 2007
36
13
I had this problem a few months back. It occurs if your battery drains all the way down and the macbook shuts off; the next time you turn it on it won't recognize the battery anymore and you get that lovely 'x'.

I guess it's a known issue; I thought that there was a firmware update that fixed it? Regardless, all I did was go see a mac genius at an apple store. He swapped out my battery and I was out of there in 15 minutes.