How long after refresh MBP comes out before I should ask for replacement?

Discussion in 'MacBook Pro' started by thadoggfather, Dec 28, 2009.

  1. thadoggfather macrumors 604

    thadoggfather

    Joined:
    Oct 1, 2007
    #1
    Just wondering. have an early 2008 mbp. had logic board replaced for 8600m gt dying, battery for not holding a charge, superdrive for not burning dl's, and screen for having weird banding at times.

    Three major repairs so far: super drive, lcd, logic board.
    one minor: battery

    now the hard drive is making tons of noise and results in my VLC videos skipping or pausing too often (not the files themselves, I know I've tested on other machines) and I think the 8600m gt might be on its way out with this one. Plus, there's a solder point stuck in the glowing apple on the back of the toplid from when they replaced my lcd that i haven't bothered to get replaced yet but they said they would.

    Plus, the casing is coming off. above the HD spot (left armrest) the plastic part is kind of splitting (not my fault, subtle splitting not huge) and there is unevenness near the battery which werent there beffore i got all these repairs so the laptop kind of wobbles on some surfaces.

    also, the lcd squeeks whenever i move its position, kind of lame for such an expensive laptop.

    the case slightly splitting, the unevenness and squeek are all comparitively trivial points though, not sure if i will mention them when calling customer service.

    i want to wait until arrandale mbp refresh drops though, might as well it's so close. how long after it comes out should i call customer service and complain, hoping i get a replacement (i think i have a lemon on my hands, don't trust the reliability of this machine anymore) and ensuring its an arrandale instead of a penryn current model they are trying to pawn off?

    thank you.
     
  2. Koodauw macrumors 68040

    Koodauw

    Joined:
    Nov 17, 2003
    Location:
    Madison
    #2
    Well when Apple replaces a unit, they always do it with a new retail model. I'd say give it a couple of weeks after the refresh and you should be good. Sorry to hear you have to many problems with your last MBP.
     
  3. thegoldenmackid macrumors 604

    thegoldenmackid

    Joined:
    Dec 29, 2006
    Location:
    dallas, texas
    #3
    I'd say as soon as your local Apple Stores have fully replaced their notebooks, you should be good.
     
  4. thadoggfather thread starter macrumors 604

    thadoggfather

    Joined:
    Oct 1, 2007
    #4
    Would I have better luck at an Apple Store or Customer service over their 1800 number with my dilemma?
     
  5. Bill Gates macrumors 68020

    Bill Gates

    Joined:
    Jun 21, 2006
    Location:
    127.0.0.1
    #5
    Customer service I would think. I'm pretty sure that an Apple store would need approval from CS to do a replacement anyway.
     
  6. DoNoHarm macrumors 65816

    DoNoHarm

    Joined:
    Oct 8, 2008
    Location:
    Maine
    #6
    they're not going to replace your unit. i had the same early 2008 and every single component of the machine exept the battery, hd, and cd drive was replaced but still no new comp.
     
  7. coast1ja macrumors 6502

    Joined:
    Jul 13, 2009
    #7
    Their policy is to only replace a machine if it has been in for the SAME issue three or more times. Since all of yours were essentially different issues, I would think it would be difficult to finagle a replacement out of anyone.
     
  8. thadoggfather thread starter macrumors 604

    thadoggfather

    Joined:
    Oct 1, 2007
    #8
    Which components have you had replaced?

    Just the LCD and logic board? I think you need three major repairs to get a replacement.

    I think having had lcd replaced, superdrive, logic board, and suspicion of another 8600m gt failure, hd on its way out, and the lcd replacement being messed up with this solder point, I have enough of a point even though they aren't legally obliged to give me a replacement.

    I personally find this to be unacceptable quality.
     
  9. cderalow macrumors 6502

    cderalow

    #9


    correct.

    Apple's replacement policy for a unit is 3 repairs to the same component. Not 3 "major" repairs.

    My original (mid 2006) MBP had 5 total repairs, one super drive, one pair of fan assemblies, one LCD and two main boards before they agreed to replace the unit completely when it was scheduled to go in for a 3rd main board replacement.

    Even then, I believe it is at the store manager's/apple care's discretion on what unit they will replace it with.
     
  10. razorpig macrumors newbie

    Joined:
    Dec 29, 2009
    #10
    Requirements for a replacement

    I'm not sure it takes 3 repairs to get a replacement. Everything I bought in 2007 has now been replaced by Apple, my new MBP 17' should be here in a few days, the keypad quit working last week.
    In October, my 8 core 8gig MacPro was replaced because I couldn't add any hard-drives because they had incorrectly installed the connectors at the factory, and it couldn't be repaired on-site. A year ago they replaced my 30 inch cinema display because there was a long vertical black line running down the left side of it. That was the hard one because the Apple store Memphis was run by a bunch of bums that wouldn't help me send it back after I finally had a return number from customer service. Getting that return number did take about 9 months, and I beat them up over it, and I've gotten all kinds of apologies from upper management over it.
    So the extra money you pay for the benefit of Apples' better hardware is not always true, but the extra money for apple care is worth it. You must make sure you document everything, every date you talk with them, every conversation. On the other side, I bought my wife a 2005 Macbook Pro, she's a hard user, takes it to college, beats it around, not a minute of problem with it, just a great system. Make them give you what you paid for, be persistent, and do not give them a minutes rest. Good luck, Cheers!
    Dave
    2009 Mac Pro 8 Core 8 Gigs Monster w/ 30' Cinema
    2007 17' MPB until later this week: 2009 17' MBP
     
  11. thatguysmells macrumors regular

    Joined:
    Dec 18, 2009
    Location:
    Pandora
    #11
    Call me lucky. But I can't believe some people have so many issues with their computers. I have had several apple laptops and never a single problem with any of them. Same thing with my friends and families mac book pros. Never a problem. :confused:
     
  12. thadoggfather thread starter macrumors 604

    thadoggfather

    Joined:
    Oct 1, 2007
    #12
    so you guys think its likely i'll be able to get a replacement or not?
     
  13. ZazenZach macrumors member

    Joined:
    Dec 23, 2009
    #13
    i agree

    no way OP is getting a brand new laptop
     
  14. cluthz macrumors 68040

    cluthz

    Joined:
    Jun 15, 2004
    Location:
    Norway
    #14
    Apple replaced my Powerbook G4 after two dead logic boards :D
    I got a 1.5Ghz with superdrive, when i had a 1.33GHz with combo too.
    Guess they was just kind to me, or had a shortage of logic boards or smthin' :D
     
  15. Harmless Abuse macrumors regular

    Joined:
    Mar 21, 2008
    #15
    I'm almost entirely positive that Applecare states that it has to be 3 repairs for the same issue, not 3 separate repairs.

    So you'd have to have your exact same problem 2 times prior to qualify for a new notebook.

    I'm sorry you're having problems, but I wouldn't be expecting a new notebook. I wouldn't be asking for a new notebook, that's really just being greedy.
     
  16. iMav macrumors 6502

    iMav

    Joined:
    Jun 20, 2008
    Location:
    Columbus, WI
    #16
    Do you use a surge protector? Did they ever replace the MagSafe charger? Wonder what the chances are that it could be power-related?
     
  17. DoNoHarm macrumors 65816

    DoNoHarm

    Joined:
    Oct 8, 2008
    Location:
    Maine
    #17
    lcd
    logic board X2
    keyboard
    mousepad
    palmwrest X2
    both outer covers X2
    magsafe adapter


    .... i think that's it... oh yeah they also had to do a reinstall of the system once the second logic board went in.


    whatever, they finally offered a replacement yesterday. To the OP: replacements are great when they come, but it's definitely not worth the hassle. I hope that your MBP is fixed and never breaks again.
     

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