Hello everyone, This is my case. My MacBook Pro 13 inch (2018) has been sent to the AASP for a repair. The issue that my Mac is having is similar to the T2-chip ones: constant rebooting, unusable. I'm entering the week 3 tomorrow and I have phoned Apple in my country, tried to talk to the AASP and there is no hope. They still have no idea what my Mac is facing, and I am running out of patience. So my question is that how long can they hold my Mac for a repair? And is it their responsibility to tell their customers what the issues are on the My Support site? And in the worst case, they will keep my Mac longer, what should I do?