I called in today to place an order. I was on hold for 2 hr and 45 min,... basically I just have the speakerphone on and do my stuff. I did called my rep that I talked to earlier and left a message saying I am ready to purchase. She called me while I was still on hold and after the purchase, I was sitll holding! So I kept on holding, trying to see how long it takes to reach someone. But after 2hr and 45 min, I have to go out and so, I had to hang up. Did anyone else have this issue?