how long do Apple repairs generally take?

[btownguy]

If something goes wrong on your MBP (logic board, display, etc) and you're covered under AppleCare, how long do repairs usually take? How long are you without your computer?

 

[thegoldenmackid]

A week is what I was quoted for display replacement. But it obviously depends on what you are doing.

 

[jpma]

1 week for to repair
1 month to solve the problem

never gone more than 2 week to repair a part.
but don't expect the first repair will solve the problem.
I've been through changing screen for 4 times to fix a problem.

 

[btownguy]

1 week for to repair
1 month to solve the problem

never gone more than 2 week to repair a part.
but don't expect the first repair will solve the problem.
I've been through changing screen for 4 times to fix a problem.

So, you're out a month without your computer. How do you handle that situation. Do you have more than one Mac so that you can access your data? I've got access to multiple Windows machines, but only one Mac.

 

[barkomatic]

If something goes wrong on your MBP (logic board, display, etc) and you're covered under AppleCare, how long do repairs usually take? How long are you without your computer?

When my logic board failed, it took a week. I didn't mail it in, but took it to the Apple store--they had to ship it to and from a central repair facility however.

 

[GoCubsGo]

It's not really a month. They usually say 5-7 business days. My MP took 3 weeks to figure out I needed a new machine. Then it was about a 8 days to get the new MP. I have other machines so it was ok.

 

[jpma]

forgot to mention

service provider is about 25min drive away from me.
usually take in for them to check then bring my laptop back with me
next week they called, bring it back to them in the morning they swap the part
late afternoon or evening go and collect it.

usually my notebook is still in a workable state so
I never leave it with the service provider.


I did it once, next day I found out my data was accessed.
file a complain to apple too.

 

[tcphoto]

I have had a motherboard replaced twice at the Houston Service Center with a three day turnaround. My current machine was quick dropped at the Lenox Square Apple Store here in Atlanta for a hard drive replacement and it took 13 days. After experiencing poor customer service for the second time, I vowed never to walk through their door again. I would suggest calling Apple Customer Service and arrange for a shipping box.

 

[Hrududu]

The longest I've had to wait on a repair was about 2 1/2 weeks for a logicboard replacement on my 1st MBP. As long as you've got a 2nd computer around, its not so bad.

 

[lozanoj83]

Usually for me, mail in repairs to an Apple depot take around 3-4 days;
Apple store... about a week... give or take and well AASP all depends on the person, how fast he orders parts and installs them

I prefer mail in repair to the Apple depot personally.

 

[aristobrat]

If something goes wrong on your MBP (logic board, display, etc) and you're covered under AppleCare, how long do repairs usually take? How long are you without your computer?

Apple Retail stores do repairs in first-in, first-worked-on order. So how quickly you get your repair done depends on how many other Macs are in the store to be repaired, and if they have the parts you need in stock.

Apple does offer priority support in their US retail stores for people who need a quicker turn-around:
http://www.apple.com/retail/procare/