how long do Apple repairs generally take?

Discussion in 'MacBook Pro' started by btownguy, Aug 17, 2009.

  1. btownguy macrumors 6502

    Joined:
    Jun 18, 2009
    #1
    If something goes wrong on your MBP (logic board, display, etc) and you're covered under AppleCare, how long do repairs usually take? How long are you without your computer?
     
  2. thegoldenmackid macrumors 604

    thegoldenmackid

    Joined:
    Dec 29, 2006
    Location:
    dallas, texas
    #2
    A week is what I was quoted for display replacement. But it obviously depends on what you are doing.
     
  3. jpma macrumors 6502

    Joined:
    May 31, 2009
    #3
    1 week for to repair
    1 month to solve the problem

    never gone more than 2 week to repair a part.
    but don't expect the first repair will solve the problem.
    I've been through changing screen for 4 times to fix a problem.
     
  4. btownguy thread starter macrumors 6502

    Joined:
    Jun 18, 2009
    #4
    So, you're out a month without your computer. How do you handle that situation. Do you have more than one Mac so that you can access your data? I've got access to multiple Windows machines, but only one Mac.
     
  5. barkomatic macrumors 68040

    Joined:
    Aug 8, 2008
    Location:
    Manhattan
    #5
    When my logic board failed, it took a week. I didn't mail it in, but took it to the Apple store--they had to ship it to and from a central repair facility however.
     
  6. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #6
    It's not really a month. They usually say 5-7 business days. My MP took 3 weeks to figure out I needed a new machine. Then it was about a 8 days to get the new MP. I have other machines so it was ok.
     
  7. jpma macrumors 6502

    Joined:
    May 31, 2009
    #7
    forgot to mention

    service provider is about 25min drive away from me.
    usually take in for them to check then bring my laptop back with me
    next week they called, bring it back to them in the morning they swap the part
    late afternoon or evening go and collect it.

    usually my notebook is still in a workable state so
    I never leave it with the service provider.


    I did it once, next day I found out my data was accessed.
    file a complain to apple too.
     
  8. tcphoto macrumors 6502a

    tcphoto

    Joined:
    Feb 23, 2005
    Location:
    Madison, GA
    #8
    I have had a motherboard replaced twice at the Houston Service Center with a three day turnaround. My current machine was quick dropped at the Lenox Square Apple Store here in Atlanta for a hard drive replacement and it took 13 days. After experiencing poor customer service for the second time, I vowed never to walk through their door again. I would suggest calling Apple Customer Service and arrange for a shipping box.
     
  9. Hrududu macrumors 68020

    Hrududu

    Joined:
    Jul 25, 2008
    Location:
    Central US
    #9
    The longest I've had to wait on a repair was about 2 1/2 weeks for a logicboard replacement on my 1st MBP. As long as you've got a 2nd computer around, its not so bad.
     
  10. lozanoj83 macrumors 6502a

    lozanoj83

    Joined:
    Mar 5, 2006
    Location:
    Southern California
    #10
    Usually for me, mail in repairs to an Apple depot take around 3-4 days;
    Apple store... about a week... give or take and well AASP all depends on the person, how fast he orders parts and installs them

    I prefer mail in repair to the Apple depot personally.
     
  11. aristobrat macrumors G4

    Joined:
    Oct 14, 2005
    #11
    Apple Retail stores do repairs in first-in, first-worked-on order. So how quickly you get your repair done depends on how many other Macs are in the store to be repaired, and if they have the parts you need in stock.

    Apple does offer priority support in their US retail stores for people who need a quicker turn-around:
    http://www.apple.com/retail/procare/
     

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