iPod touch How long do returns take?

[djgeneral]

I just sent my iPod in today for a new one...about how long does it take? If it is like a week, I guess that is fine, but it isn't something crazy like 6-8 weeks is it?

also, My ipod has the "light leak" among some other problems but I just realized somehow I accidentally picked the wrong option for the problems. Somehow it said something about turning off while using...so am I going to get the same iPod back and they are going to try to fix a non-existing problem? Or will I just get a completely new iPod (which is want I need/want/deserve)

Hopefully I don't have to wait for it to come back to me then re-send it again

 

[Roessnakhan]

They'll probably send the same iPod back since you didn't specify light leaks, doubt they will even look for them.

 

[supermassive]

I chose the screen problem preset-description. Then I wrote a whole essay into the comment text area. Just to find out that you only can use 256 characters for the comment. To shorten my essay took me another 15 mins, that kind of sucked. I couldn't even mention the camera-clicking and the sync problems I had.

 

[djgeneral]

I left a note in the box saying I wanted a new one

 

[Roessnakhan]

I left a note in the box saying I wanted a new one

Did you remember to include the chocolates? If not you might be SOL.

 

[djgeneral]

They have to give me a new one. It is under warranty.

 

[djgeneral]

Does anyone remember how to do an online chat with apple? I forgot.

 

[Roessnakhan]

They have to give me a new one. It is under warranty.

They don't have to do anything - if its within spec they can deny a replacement. It really depends who services your device. And AFAIK, Apple doesn't have online support chats anymore (outside of assisted shopping), you'll have to call AppleCare.