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iPhone 16 Pro Max How long does Express Replacement take?

ghsDUDE

ghsDUDE

macrumors 68030
Original poster
May 25, 2010
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On Saturday Apple said they were issuing an Express Replacement for my defective iPhone 16. It’s now Wednesday and I haven’t gotten a single update and nothing has shipped.

How long does it normally take to get an Express Replacement?
 
I’m sure there is supply chain issues, I’m currently waiting on an express replacement for a 16 pro max and don’t expect it for a few weeks anyways.
 
3 to 5 business days, is what they claim. Frequently it’s quicker but not always.

For iPhone 16s, it’ll be a while since it’s brand new.
 
whattodo11 said:
I’m sure there is supply chain issues, I’m currently waiting on an express replacement for a 16 pro max and don’t expect it for a few weeks anyways.
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When did you create your express replacement order? And the only “update” was the ticket being opened, right? No tracking or anything?

dave006 said:
This process typically takes 1-3 business days to process before shipment.

Dave
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Today is my 3rd business day, hoping to see an update later.

SumYoungGai said:
Why not just return it and repurchase within the 2 week window if there’s a defect?
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Bought through carrier with a trade in. Would have been a nightmare trying to return and reorder AND still have my trade in processed since they shipped it away.

The only “pro” is I may get an unlocked phone? Not sure, but I would have definitely returned if it wasn’t purchased through a carrier with a trade in.
 
When I used express replacement for my iPad, they took a day to process the claim. The next day they overnighted me the replacement.
 
ghsDUDE said:
When did you create your express replacement order? And the only “update” was the ticket being opened, right? No tracking or anything?


Today is my 3rd business day, hoping to see an update later.


Bought through carrier with a trade in. Would have been a nightmare trying to return and reorder AND still have my trade in processed since they shipped it away.

The only “pro” is I may get an unlocked phone? Not sure, but I would have definitely returned if it wasn’t purchased through a carrier with a trade in.
Click to expand...
I created it Tuesday. Still haven’t received any updates
 
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Call or chat with Apple and ask status if a few business days have already passed.
 
AppleWes said:
Call or chat with Apple and ask status if a few business days have already passed.
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I have and they mentioned within 3-5 days.

I had an express replacement years ago and they processed it within a day. I’m going to guess they are slightly slower due to the phone being brand new.

I’ll give it another day or so.

whattodo11 said:
I created it Tuesday. Still haven’t received any updates
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Please keep me posted (I’ll do the same).
 
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ZhenyaF said:
I just did an express replaced on an iPhone 12 Pro max. Filed 9/21, shipped 9/23, received 9/24
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Yeah, I’m coming onto my 5th business day tomorrow.

I have to wonder if it’s taking longer due to it being a 16 Pro Max.
 
ghsDUDE said:
Yeah, I’m coming onto my 5th business day tomorrow.

I have to wonder if it’s taking longer due to it being a 16 Pro Max.
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Absolutely it is. I'd expect at least a couple or three weeks. "3-5 business days" is for products not just released within the last week, for the most part ;)
 
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