how long does it take to replace a battery?

ghanwani

macrumors 68000
Original poster
Dec 8, 2008
1,554
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I went in today to get a replacement charger because of issues with the sheath coming apart near the magsafe connector. Even though I had purchased Apple Care, the Genius still tried to tell me it was not covered and that it was notmal wear and tear, but when I asked to talk to the manager, he went to the back, came out a few minutes later, and said they would go ahead and cover it.

Anyway, as a part of the appointment, I was asked to bring my machine in and he ran diagnostics on it and said the battery had some issues and it would be covered under warranty, but that it would take 3-5-7 days to get it done. Is that pretty normal, or is there a way to get it done sooner? Is it ever possible to get it done on the same day?

Thanks.
 

Nov 28, 2010
22,684
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located
Normally it should take less than 30 minutes. See here for the whole procedure.

Maybe the store has a big backlog or does not have the battery handy or both.
 

ghanwani

macrumors 68000
Original poster
Dec 8, 2008
1,554
711
Normally it should take less than 30 minutes. See here for the whole procedure.

Maybe the store has a big backlog or does not have the battery handy or both.
He said they had a backlog. So same day service would be possible if they manage to clear the backlog? I don't understand why they have to keep the machine, though...they can always tell people to come at a certain date/time to get it done.
 

Lyshen

macrumors 6502
Jan 12, 2008
398
19
California
He said they had a backlog. So same day service would be possible if they manage to clear the backlog? I don't understand why they have to keep the machine, though...they can always tell people to come at a certain date/time to get it done.
Here's a possible idea, no idea how the genius who helps will take it...

Make 2-3 back to back appointments, and ask the genius to replace the battery within that time.

That should give 30 or 45 minutes to do the battery replacement.

And it should really only take about 10-20 min including the paperwork.
 

ghanwani

macrumors 68000
Original poster
Dec 8, 2008
1,554
711
Here's a possible idea, no idea how the genius who helps will take it...

Make 2-3 back to back appointments, and ask the genius to replace the battery within that time.

That should give 30 or 45 minutes to do the battery replacement.

And it should really only take about 10-20 min including the paperwork.
I'm not sure this will work. When I call to make an appointment, they say most service takes 1-3 days and you need to come in and talk to a technician to get more info. Based on what I got at my last interaction it looks like they need to keep the machine with them for that duration...even though it's just a backlog. Which I think is weird since they can always make an appointment for when the part is available and do it during the appointment. The video that shows how to replace the battery (thanks simsaladimbamba) makes it look like the procedure is quite straightforward.

But as my experience with the charger went (see original post), I'm not sure if the folks at the store try to be helpful...actually it seems like they try to be as unhelpful as possible. I called another store today that is 30 miles away and the person I spoke to was also super rude...reminded me of the Genius I had to deal with yesterday.
 
Last edited:

patent10021

macrumors 68030
Apr 23, 2004
2,957
414
Here's a possible idea, no idea how the genius who helps will take it...

Make 2-3 back to back appointments, and ask the genius to replace the battery within that time.

That should give 30 or 45 minutes to do the battery replacement.

And it should really only take about 10-20 min including the paperwork.
Sorry to beat a dead horse but how do you make 2-3 back to back appointments? Won't they just say you can only make one appointment for one issue?