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How long have you been on hold with Apple??
- Thread starter megsalias
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I need to change my shipping address. Switched it to my office on ATT. Now I need Apple to update it.
Well, I don't really have a choice to wait. I won't be at my house to get my phone next Friday. I'll be at work.
Have you tried changing it through the online store? This might be a faster option if it's available.
An hour and ****ing 47 minutes. And this is after two phone calls from earlier today that after an hour I didn't have the time anymore and had to hang up.
Almost two and a half hours now.
I did try to change it online, but it won't let me. It's set to the billing address I had set up with ATT when I ordered the phone. Had I known that was going to be an issue, I would have fixed the address on ATT days ago.
I did try to change it online, but it won't let me. It's set to the billing address I had set up with ATT when I ordered the phone. Had I known that was going to be an issue, I would have fixed the address on ATT days ago.
I waited 2 hours 10 min this afternoon.
But you guys, browse the threads for some tips. Someone said they called and asked for non-iPhone sales, and then asked to be transferred to "shipping". Others apparently tried this and it worked at around 30-40min total time spent.worth a shot if you have another phone to try this way.
Credit to that person I didn't catch his username
But you guys, browse the threads for some tips. Someone said they called and asked for non-iPhone sales, and then asked to be transferred to "shipping". Others apparently tried this and it worked at around 30-40min total time spent.worth a shot if you have another phone to try this way.
Credit to that person I didn't catch his username
I was on the phone for an hour and a half earlier...never got through. Say what you want "the iPhone was just released today"! If they were going to expect a high call volume, why didn't they prepare for it? A 3 hour hold time is not preparing properly. I don't care what you have to say.
1 hour 53 minutes around 2 this afternoon. Like someone said I understand they are swamped but they need to step it up a little...
The list is long of how Apple could have prepared better for this.
Ha ha, too true! They had issues with the live steaming as well...I wonder what was up with that. Whoever they recently hired to do internet support and think of a good call flow seriously needs an evaluation.
Yup. This wasn't their first rodeo not sure how you can not be prepared for it?!
I was on hold for 30 minutes yesterday. Had to update payment method so I wouldn't lose my pre-order. Thankfully it's been resolved and my 6+ will be in my hands in a week.
It took an hour and a half to change my billing name. Its probably bogged down with idiots asking stupid questions about the phones when the info is way easier to find online...
Since 3am Friday. Missed a day of work because of it. Hope they pick up soon for the love of god!