How long have you been on hold with Apple??

Discussion in 'iPhone' started by megsalias, Sep 12, 2014.

  1. megsalias macrumors regular

    Joined:
    Jun 23, 2010
    Location:
    Mobile, AL
    #1
    It's been over two hours. Just wondering how much longer of the pure enjoyment I can expect. ^_^
     
  2. spazma7ik macrumors 6502a

    Joined:
    Sep 12, 2009
  3. Eileen89 macrumors 65816

    Joined:
    Aug 12, 2014
    #3
    I'm not surprised. I waited over an hour this afternoon to speak with an AT&T premier rep. I'm sure the Apple reps are swamped with calls today. Hopefully you'll get through soon.
     
  4. megsalias thread starter macrumors regular

    Joined:
    Jun 23, 2010
    Location:
    Mobile, AL
    #4
    I need to change my shipping address. Switched it to my office on ATT. Now I need Apple to update it.
     
  5. jesusplay macrumors 6502a

    Joined:
    Sep 6, 2007
    Location:
    SOUTH
    #5
    If I ever have to call apple or att, I wait until iphone season dies down.
     
  6. megsalias thread starter macrumors regular

    Joined:
    Jun 23, 2010
    Location:
    Mobile, AL
    #6
    Well, I don't really have a choice to wait. I won't be at my house to get my phone next Friday. I'll be at work.
     
  7. str8spd2001 macrumors regular

    str8spd2001

    Joined:
    May 12, 2009
    Location:
    Los Angeles
    #7
    Over 2 1/2 hours here and still waiting. Freaking ridiculous.
     
  8. Eileen89 macrumors 65816

    Joined:
    Aug 12, 2014
    #8
    Have you tried changing it through the online store? This might be a faster option if it's available.
     
  9. xanadeath macrumors 6502

    xanadeath

    Joined:
    Jul 31, 2008
    Location:
    California
    #9
    An hour and ****ing 47 minutes. And this is after two phone calls from earlier today that after an hour I didn't have the time anymore and had to hang up.
     
  10. ram161 macrumors newbie

    Joined:
    Sep 24, 2013
    #10
    17 minutes, must be my lucky day. I was prepare for 1hr+ but glad I didn't have to wait that long.
     
  11. averlus macrumors regular

    Joined:
    Sep 21, 2013
    #11
    I gave up after 35 minutes. I can't get my phone any earlier lol, there was no point and I knew it.
     
  12. megsalias thread starter macrumors regular

    Joined:
    Jun 23, 2010
    Location:
    Mobile, AL
    #12
    Almost two and a half hours now.

    I did try to change it online, but it won't let me. It's set to the billing address I had set up with ATT when I ordered the phone. Had I known that was going to be an issue, I would have fixed the address on ATT days ago.
     
  13. megsalias thread starter macrumors regular

    Joined:
    Jun 23, 2010
    Location:
    Mobile, AL
  14. madmod20061 macrumors newbie

    Joined:
    Sep 3, 2011
  15. sleepyking macrumors 6502

    Joined:
    Oct 5, 2012
    #15
    I waited 2 hours 10 min this afternoon.
    But you guys, browse the threads for some tips. Someone said they called and asked for non-iPhone sales, and then asked to be transferred to "shipping". Others apparently tried this and it worked at around 30-40min total time spent.worth a shot if you have another phone to try this way.

    Credit to that person I didn't catch his username
     
  16. 12vElectronics macrumors 68040

    12vElectronics

    Joined:
    Jul 19, 2013
    Location:
    California
    #16
    Why are you guys calling and waiting so long to speak to someone?
     
  17. Benenstein macrumors regular

    Joined:
    Jan 5, 2011
    Location:
    Illinois
    #17
    I was on the phone for an hour and a half earlier...never got through. Say what you want "the iPhone was just released today"! If they were going to expect a high call volume, why didn't they prepare for it? A 3 hour hold time is not preparing properly. I don't care what you have to say.
     
  18. Apollonian macrumors 6502a

    Apollonian

    Joined:
    May 10, 2010
    #18
    1 hour 53 minutes around 2 this afternoon. Like someone said I understand they are swamped but they need to step it up a little...
     
  19. 12vElectronics macrumors 68040

    12vElectronics

    Joined:
    Jul 19, 2013
    Location:
    California
    #19
    The list is long of how Apple could have prepared better for this. :mad:
     
  20. Benenstein macrumors regular

    Joined:
    Jan 5, 2011
    Location:
    Illinois
    #20
    Ha ha, too true! They had issues with the live steaming as well...I wonder what was up with that. Whoever they recently hired to do internet support and think of a good call flow seriously needs an evaluation.
     
  21. 12vElectronics macrumors 68040

    12vElectronics

    Joined:
    Jul 19, 2013
    Location:
    California
    #21
    Yup. This wasn't their first rodeo not sure how you can not be prepared for it?!
     
  22. jbachandouris macrumors 601

    jbachandouris

    Joined:
    Aug 18, 2009
    Location:
    Upstate NY
    #22
    I was on hold for 30 minutes yesterday. Had to update payment method so I wouldn't lose my pre-order. Thankfully it's been resolved and my 6+ will be in my hands in a week. :)
     
  23. aPple nErd macrumors 68030

    aPple nErd

    Joined:
    Feb 12, 2012
    Location:
    Jailbreaks/IOS Hacks
    #24
    It took an hour and a half to change my billing name. Its probably bogged down with idiots asking stupid questions about the phones when the info is way easier to find online...
     
  24. Steviejobz macrumors 68000

    Joined:
    Jun 19, 2010
    Location:
    SoCal
    #25
    Since 3am Friday. Missed a day of work because of it. Hope they pick up soon for the love of god!
     

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