How long is hold time for Apple store support?

Discussion in 'iPhone' started by iPhone7ate9, Sep 18, 2014.

  1. iPhone7ate9 macrumors 6502a

    Joined:
    Jun 22, 2014
  2. 559iceman macrumors newbie

    Joined:
    Jul 21, 2010
    #2
    waiting about 30 mins here. Everyone must be trying to get the free leather cases:D
     
  3. spacecadet610 macrumors 6502

    Joined:
    Mar 11, 2006
  4. AlterZgo macrumors member

    Joined:
    Mar 17, 2011
    #4
    Took me about 1 hour 10 minutes on hold before I spoke w/ the customer service rep.
     
  5. lke macrumors 6502a

    Joined:
    Jun 19, 2009
    #5
    One of the support people told me that on pre sale date the time was 2 hours to anwser

    I waited over 10 minutes the day I call but that's what he told me.
     
  6. SpyderBite macrumors 65816

    SpyderBite

    Joined:
    Oct 4, 2011
    Location:
    Xanadu
    #6
    If you're calling the store for the leather case.. Give up. It's the night before launch. They're letting nonessential staff go home because most will be coming back at 4:30am tomorrow for training. The rest are doing overnight teardown and rebuild of the store displays.

    Even the biggest stores have a single person sitting in the back room for a 2-3 hour segment answering the phone and either checking the status of repairs or transferring to Apple care.
     
  7. 559iceman macrumors newbie

    Joined:
    Jul 21, 2010
  8. Appl3FTW macrumors 603

    Appl3FTW

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    Nov 15, 2012

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