How long to wait for applecare repair

Discussion in 'MacBook Pro' started by barnetda, Jun 24, 2009.

  1. barnetda macrumors regular

    Joined:
    Jun 14, 2007
    Location:
    Dallas, TX
    #1
    I have a Macbook Pro (2 years old) that is currently under repair at Apple. It wouldnt boot up after the latest software update .Initial estimates was a 5 day turn around .

    They have had it for almost 2 weeks and say its the logic board and that the board is on order.

    This is the 2nd time that the machine has gone back to them following software updates.

    I need the machine for travelling/work pretty urgently.

    How long do i wait before they replace the machine? Any advice please.
     
  2. MacModMachine macrumors 68020

    MacModMachine

    Joined:
    Apr 3, 2009
    Location:
    Canada
    #2
    the 3rd time you can get a replacement unit, unless your a very very smooth talker.

    they will replace units after 3 identical repairs , or in my case very dire circumstances (macbook fire)

    hope this helps
     
  3. barnetda thread starter macrumors regular

    Joined:
    Jun 14, 2007
    Location:
    Dallas, TX
    #3
    Thanks for the quick reply. Believe it or not i would prefer my machine back but i seem to be sitting in limbo. How much time is reasonable to wait for a solution either way?.

    Its been almost 2 weeks and the site still says the part is on order.
     
  4. MacModMachine macrumors 68020

    MacModMachine

    Joined:
    Apr 3, 2009
    Location:
    Canada
    #4
    call and complain, make sure someone gives you contact information. always get someone on the inside to fight for you :D

    i have my own personal mac genius i call, i met him 2 years ago during a call about my 8600gt being bad....he has been fantastic ever since.
     
  5. pellets007 macrumors 6502a

    pellets007

    Joined:
    Jan 28, 2009
    Location:
    New York
    #5
    Two weeks, for me, is unacceptable. I would certainly give them a call.
     
  6. barnetda thread starter macrumors regular

    Joined:
    Jun 14, 2007
    Location:
    Dallas, TX
    #6
    Thanks Guys,

    I will call them as soon as they open today.

    I will post the update.
     

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