Hi guys! I was having like hundred problems with my mac, from the screen to the replacement of the whole part of unibody where the keyboard and the trackpad is. My first question is that despite all the problems (i'll list them bellow) i've had they decided to send the macbook back while they could have just swapped it for a new one; Replacements to be done: Bottom Case Kit, w/Screws Display Clamshell, 15-inch, Retina Top Case Assembly with Battery Hardware Repair Labor It all come up to almost £1000, wouldn't it be easier if they'd just give me a new mac without sending this back and getting every component basically replaced? And second, do you guys know how long it would take for them to get it all repaired? Ive never had my Mac in for a repair so i have no idea what to expect. Just to add i took it into one of Central London's Stores and i've Apple Care + on the mac, and yes, its the 15 inch retina MacBook. Thank you for all the answers!