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How many repairs till replacement?

A

aG1

macrumors member
Original poster
Jan 5, 2009
41
0
Cali
I have a Rev. A MBP and it has AppleCare till May 09. Today I'm taking it in to get the display and logic board replaced. I'm sure the logic board will not fix the buzzing sound so would they replace the logic board again or give me a replacement?
 
Usually, the policy is three repairs for the same problem warrants a replacement. But, it is really up to the manager.
 
Ok. I'll be sure to ask them about their policy. Thanks for the quick reply.
 
aG1 said:
I have a Rev. A MBP and it has AppleCare till May 09. Today I'm taking it in to get the display and logic board replaced. I'm sure the logic board will not fix the buzzing sound so would they replace the logic board again or give me a replacement?
Click to expand...

On my previous MBP, I had my LCD replaced twice and I was given a replacement unit. It really depends on who the head genius/ manager is.
 
r.j.s said:
Usually, the policy is three repairs for the same problem warrants a replacement. But, it is really up to the manager.
Click to expand...

Actually, it's not up to the manager. In the U.S., there is the "Lemon Law" which means that if you have a problem corrected three times without a fix, they are forced to either give you a replacement or refund. So, if they refuse, let them know that, by law, you are owed a replacement.

It really shouldn't come to that, however. If you're nice, explain your problem and your frustration, they should give you a replacement. I had a similar experience and they gave me a brand new computer when I asked. It really all depends on the Genius you get, also.
 
Alucardx03 said:
Actually, it's not up to the manager. In the U.S., there is the "Lemon Law" which means that if you have a problem corrected three times without a fix, they are forced to either give you a replacement or refund. So, if they refuse, let them know that, by law, you are owed a replacement.

It really shouldn't come to that, however. If you're nice, explain your problem and your frustration, they should give you a replacement. I had a similar experience and they gave me a brand new computer when I asked. It really all depends on the Genius you get, also.
Click to expand...

I am aware of the Lemon Laws, but I was referring to replacement before three repairs.
 
Thank you for all the help guys. I'm going to head to the Apple Store and see how things go. Has anyone with a Rev. A MBP have had the buzzing noise repaired?
 
aG1 said:
Thank you for all the help guys. I'm going to head to the Apple Store and see how things go. Has anyone with a Rev. A MBP have had the buzzing noise repaired?
Click to expand...

No one I've heard about has been able to get the buzzing fixed, it seems only a replacement makes it go away.
 
i had an ibook g3 that needed a new logic board 3 times. the 4th time it went in for service, apple called me an we swapped it for a newest model ibook g4. i find apple support really great if it is still under warranty.
 
They are replacing the LCD and fan. They said they aren't replacing the logic board yet. They are waiting to see if the fan will fix it. I should get it back in 2-3 days.
 
SFStateStudent said:
You should have told them (Apple) that all your fellow MR members said it was the logic board... hopefully you'll get it back "good-as-new!" :p
Click to expand...

I actually did. But they said they wanted to take the steps slowly. Well I got 3 months to get it fixed or replaced, so I got time.
 
Just got back from the Apple Store. The LCD was replaced along with top case. Now the buzzing is worse and it doesn't go away. The fan certainly did not fix anything. Any suggestions on what to do on my next visit?
 
unit replace

aG1 said:
Just got back from the Apple Store. The LCD was replaced along with top case. Now the buzzing is worse and it doesn't go away. The fan certainly did not fix anything. Any suggestions on what to do on my next visit?
Click to expand...

hi,

lemon law in the states for computer manufacturers is a joke...they can lie there way around it. i would go in and calmly see about getting the unit replaced.

they will most likely replace the unit anyway, most units i will replace if there is more than 3 major repairs whether there the same or not.

let me know what they do, im in canada but can help get the wheels rolling for a replacement.


hope this helps.
 
I had a 2.33GHz Macbookpro....

Long story short....the logic board would fry out after about 5 hours of use...

this happened 3 times

and after the 3rd time apple replaced me with a 15" Unibody 4gigs of RAM and a 320 HD!

it was for sure worth it...but i was without a computer for a good month or so.

and it all started with an email i sent to sjobs@apple.com
 
i had my top assembly panel replaced a bunch of times before they swapped it out around March of last year.

Went from Santa Rosa 2007 Model to Early 2008 Penryn.

Just got one repair done on my current MBP. hopefully I don't need anymore any time soon. Sure, getting another laptop is nice but it's a lot of time without a computer before it happens. I'd prefer to just have a zippy, fully functioning laptop.
 
Well I guess I won't be stopping by at the Apple Store till next week. I'll be busy this whole weekend and tomorrow. Hopefully they believe me that it's the logic board with the problem this time.
 
I'd imagine it's a crapshoot. I had an Early 08 15" replaced just a few days ago after about a week of problems. It was the first problem I had with the computer, but there were a series of problems (which ultimately were never resolved) and a scratch on the computer from the repairs. They offered me a new one without me having to ask.
 
thadoggfather said:
^ how many repairs did you go through before they gave you another one?
Click to expand...

Took it in for the original issue (sound), got it back with a busted logic board, so they fixed that, got it back with no internet connectivity, so they reinstalled the OS, got it back with a busted sound card again. It was scratched while replacing either the sound card (the first time) or the logic board. In all, about 8 days of in and out repairs.
 
I took in my MBP today and they are replacing the logic board. The genius also told me that there was nothing he could do after that if the logic board doesn't fix it. Can he do that?
 
aG1 said:
I took in my MBP today and they are replacing the logic board. The genius also told me that there was nothing he could do after that if the logic board doesn't fix it. Can he do that?
Click to expand...

If you get to that point, call into AppleCare - don't bother talking to an agent (Tier 1) or a "product specialist" (Tier 2), just ask to speak or be transferred to CSR and explain the situation to them. Hopefully the CSR will be able to set up a replacement for your computer.
 
You just have to be polite but forceful.

My unibody MBP has only been in for its 1st repair, but because A had it for so long and couldn't seem to nail the repair I pressed them for a replacement.
 
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